When a CEO calls me to discuss a potential challenge, I run towards that opportunity with all the energy I can. You see, I can see that CEO in ways they cannot imagine. All I want to do is rush into the chaos to gain the clarity they are seeking to avoid the crisis that is looming.
In full transparency, let me share with you how I operate and if you’re my CEO who is in the same place, read on to see if you want to work with me!
Step 1: Listen to the CEO, but dig deeper
The CEO provides much insight into their world and often advices where they think the problem is. This is very helpful, but please know you commission me to see what you cannot see. I’ll validate your concerns, but I’m going to give you the systemic conditions that need to be addressed as well.
Step 2: Give you more than what you asked for
You see, I believe in providing tremendous value and see the world from the CEO perspective. Yes, we will “whack-a-mole” in what is obvious. I will also look at your landscape with lenses in Quality, Operational Efficiency & Waste, Environmental Health & Safety, Food Safety and Leadership. Be ready for a systemic implementation approach whether you hire me or not
Step 3: Distill the information into consumable and actionable chunks.
Life is complex, but feedback should not be. I will give it to you straight leveraging the SWOT approach and reveal or confirm what are your organizational Strengths and Opportunities. You can accomplish so much more by leveraging these insights than the Weaknesses and Threats. When it comes to the bad stuff (sad face), I position it so it focuses on Conditions & Management Practices. Fix those deeper issues and you fix it through-out the organization. You may not like what I say or become defensive, but you, the CEO hired me to show you the way, not what you want to hear
Step 4: Deliver with Gratitude
Maybe this should have been Step 2 or 3, but just know throughout the process, I am in deep gratitude to you for giving me the opportunity to see your world and help you navigate the challenges. I will use my 35 years experience to provide my best insights, but I will never give you my 5 step approach because it simply will not work. You and your organization are unique and like a surgeon, will apply the specific cure for your situation.
Step5: It’s a partnership
I care about you as a person and your organization that you take so much pride in. We collaborate on the insights and prioritize together; walking arm in arm. I’m in it for the long game as are you and I simply want to see you succeed.
So, this piece today was inspired by an amazing conversation I had with a CEO and VP yesterday and validate to me the work I’m best suited to do as The Drop In CEO.
If you are having a feeling in your gut that the near term chaos may manifest into a crisis without your leadership, act now and trust yourself. A partner such as The Drop In CEO may be who and what you need to elevate your leadership, shine a light on the people in your organization and solidify your Legacy.
-Deb
