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Dropinceo > Blog > 2020 > April

When organizations hit their targets, shareholders are happy, business leaders are happy and employees get their merit increase as a form of thanks. But are results driven organizations truly winning the race as defining success as meeting Quality, Safety, Service, Inventory Health, Revenue goals, Working capitol, Profit or are they simply taking the easy way to show success because the alternate is difficult.

What do I mean by “alternate”? When you ask a horse to drink water, they drink water. When you challenge your child to get an A, they get an A. When you set a goal to have a 6 figure salary by the time you’re 30, you get a 6 figure salary. But at the end of the day, have you done anything remarkable? This is where the “alternate” target is the “outcome”.

Companies disguise “outcome” as the vision and mission but fail to articulate how that connects to the employees of an organization. Similarly we define success to our children to a number, but fail to articulate it in terms of being a good citizen and supporting community. Sure we do advocate for that, but do we do it well?

I challenge organizations to speak in terms of creating loyal customers, being a known as a leader in sustainability or even work life balance. The problem is some leaders keep these lofty outcomes and strategies to themselves and trickle the concepts to the rank and file when they are told to vs. as a common theme at all times. I’ve come across some leaders who prefer to keep the employees focused on short term goals and never move them based on outcomes.

And here is the problem. The employee ships the orders for 100% on time service. But in the end, did they make a customer happy? Maybe? But if you asked an employee to Ensure 100% on time at the customer, that might engage the employee to follow up with carriers or customers real time to make sure all shipments arrived on time. By focusing on the outcome employees minds are engaged on greater scope to achieve customer satisfaction vs. being told to keep their head down and just ship on time.

We so miss the mark in asking people to perform to an result vs. an outcome which requires so much more creativity and resourcefulness. So what do we do to change this? Well, I ask you what do YOU do to change this.

I can offer my opinion, but truly the purpose of this article is to get you to think.

How do I move my leadership from a place of results driven to outcome driven to achieve greater potential and hit the target of why I’m in business ?

Once you figure that out, let me know and I’d love to engage with you.

Please connect with me at [email protected] or contact me via dropinceo.com contact page.

Be well-Deb

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How will you connect with humanity, when physical touch is not possible??

We’re yearning for connection and the western standard of a handshake is no longer an option leaving many of us feeling unfulfilled.

But we can use them to pick up the phone, we can send an email and we can even express our emotions with our hands through video conference calls.

The best thing that has come from this restriction of our rights to physically connect is that we remember how resourceful we were to use our hands in other ways to connect with humanity.

How did you use your hands today to leave a lasting impact? ??

So instead I think about all the ways we’re connecting with each other and my wish is we don’t forget what we did out of a sense of urgency to maintain our rights for human connection when everything else is restricted.

When this passes, will we remember to jump on a “zoom” video vs. sending an email?

When we assumed habits of connecting by phone because we wanted to, but once this passes, will we forget those that sincerely enjoyed the more frequent connections?

When we finally met a neighbor after years of living in the same area because everyone is walking, will we forget and go back to our cave once we return to “normal”.

These times are trying, but also a symbol of how we have connected in new ways and we should maintain it for the sake of humanity.

Think about it… will you stay connected?

Be well-Deb

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This is an article I released Jan 2019 and as I comb through and felt compelled to re-release on my website as it’s so relevant to my journey and perhaps others:

I was a year into my role where I realized I could not continue to Manage a region, but had to find a way to Lead through a Strategy that was purposeful and could organize the chaos and unify for results. Through countless hours of jogging (training for a 1/2 marathon) and inspirational music, the Framework of One kept coming to me.

Looking for a collection of Quotes that speak to Teams and Unity, I found this curated by Dave Kerpen in an article for Inc. that sums it up well:

“Teamwork is the ability to work together toward a common vision. The ability to direct individual accomplishments toward organizational objectives. It is the fuel that allows common people to attain uncommon results.”  –Andrew Carnegie

The Framework of One is quite simple: One Team, One Way, One Goal is about aligning resources for interchangeability of talent, harmonizing processes and platforms to one set of Goals and objectives to achieve results. By establishing this Way of Working, it set the stage for teams to come together for collaboration; a key obstacle that needed to be overcome due to multiple disconnected locations & business unites.

The results were remarkable when the Vision took on a life of it’s own, when team members would regularly connect with each other, coach, train and align on best practices and soon resources could be moved around where the skills were needed. Fast forward two years, the region that was last in terms of performance unbelievably arrived at 2nd place and to the disbelief of others that they started diving into the data to make sure it was valid.

While there is more to the story how we tactically achieved brilliant results, it starts with a challenge, self reflection, a purposeful vision and great leadership to show the way. I’m grateful to have led great teams and seek to influence many, many more towards “One”.

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I’ve always challenged what I was told; often asking why over and over as a child. Society saw that as disruptive and moved my behavior towards traditional conforming models.

Three Leadership styles we don’t talk enough about and how to recognize them…

When you see students cutting college classes to take a break and socialize; they’re labeled as anti-establishment.

When you see a highly successful person leave a 6-figure job to pursue other interests; you question their success. Maybe they’re less than what you had perceived.

In all three of these cases, society has labeled the behavior not popular and shuns people who march to their own beat. Are these actually the makings of great leadership that we’re not trained to see this?

I challenge you to rethink what are the signs of leadership in your business and be aware that it comes in many packages. We simply have to open up and see what surprises are inside.

Case I: Thought Leadership My own case; I was a highly intelligent (according to testing) and talkative child and the teachers did not know what to do with me. They gave me more challenging course work and put me in the next higher grade to challenge me intellectually, yet they did not recognize early leadership. To combat the talkative or disruptive behavior, my teachers would ask my family to ask that I be quiet.

This type of leadership style is the Thought Leadership style. Some see it as greatness but to others it’s perceived as disruptive. This behavior on the team needs new skills so that the person’s energy can be channeled productively.  More importantly recognize and acknowledge this person’s value. In current teachings, we call this change management and we have to manage the person who could be seen as a challenge. Instead, we should embrace their gifts they can bring to the team. This leader can infuse new thoughts, challenge the status quo or even move the team in a completely new direction.

Case II: Stealth Leadership is one to watch. If you don’t see it coming, people that have this style will blaze by you. Referring back to the students that cut class; they’re following the mainstream to attend school to gain knowledge that others deem important in society. But when they go rogue and skip classes to socialize, they’re exercising skills that some people find later in life. These leaders know the value of networking and connecting with people. Out of those connections come life-long friends and a network of people you can trust.

While they may complete their education, they’re already paving a path that will lead an entire group of people in a direction that disrupts what they were signed up to do in school. These people can be seen as your entrepreneurs who will work beside you, but in actuality they’re creating entirely new ways of working and may ultimately break away to do their own thing.

Another lesser known characteristic of Stealth Leadership is silence. The silent people in the room can be harder to manage than the ones that are overtly doing their own thing. This silence can be deadly if they operate under the radar or are quietly disruptive so you don’t even see it. Why do I call this leadership? Because leaders can move people in a direction by their influence. If Stealth leadership in the silent form can lead others quietly to do things you don’t see; their influence is actually leadership you don’t openly see.

When you suspect silence in Stealth Leadership, develop skills to regularly talk to these people; learn and appreciate what they’re doing and their thoughts on how and why they’re doing what they’re doing. You may find a wealth of insight you did not realize due to the silence and can bring them forward and have an overt voice.

When you see Stealth Leadership, it is important to skip class and see what they’re talking about. It may be that they’re discussion something completely innovative and may actually be the team to follow vs. trying to manage them. These leaders think differently and we need to develop skills to harness their energy to bring them back onto the team or start over and join them for lunch!

Case III: Purposeful Leadership is one that sometimes confuses us because people are moving forward because of purpose. What does purpose mean and how can we manage people that have this style? Well, you simply don’t! This leadership style is so driven by inner reflection, these leaders rise above within organizations and inspire others to do great work or they simply leave and do their own thing.

When we see people on our team questioning what you’re doing or they’re disengaging, it’s important to understand the source of their behavior. They can be daydreamers thinking of something bigger than themselves or the work at hand. They can be seen as lazy and not hitting deadlines, but they’re always thinking, engaging and participating. You might question why these people with so much potential are not performing.

These Purposeful Leaders are seeking answers to their greater purpose in who they are and what they do. To manage these people is probably quite challenging. It may be they simply need to be mentored or to bring out what they’re feeling and how might they contribute to the team or the business in general. Often these people will leave an organization to find a different purpose or we dismiss them. But how many times do we find they start their own business and surpass all expectations?

When we see these purposeful leaders, there is little we can do to manage them, but instead talk to them. Help them to see what it is they want to bring to humanity and find their true calling.

So, given these three leadership styles that are not often taught in our Quality & Continuous Improvement training, what are we to do to recognize and leverage these types of leaders? How do we gain the skills to support, inspire and help them to achieve their goals?

I welcome your thoughts on this topic and invite you to contact me at [email protected] . Your input may spawn future articles on this topic to further develop our Human Development & Leadership community.

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While so many people are writing about the pandemic and sharing openly how they feel or how they are pivoting their business, I don’t feel compelled to do the same as what others do. I’m certainly sympathetic to expressing it and building community and connections as a result of the event. I’m also losing sleep and sincerely concerned for my family. However, to keep my sanity with all the social input on this historical event, I’m running; running hard in my own direction.

I find this time, a time of renaissance for me where out of adversity, I’m creating content at an exponential rate as a way of having control of my world. I’ve recorded 20 podcast episodes, I’ve launched my website, I’ve created promotional videos for my business, and I’m about to start creating my course content and more copy for my website detailing my services. The content creation process is my way of meditating as well as bettering the world when it looks like it is standing still or going back in time.

I’m reaching out to current and new connections multiple times a day because I’m scared of not having enough pipeline when my current contracts come to an end. It’s a trying time to understand if I’ve presented myself in enough places to allow the seeds to grow or do I need to keep pushing. As an entrepreneur it’s a time of experimentation to understand if there are more clients out there who value my services or has everyone mentally closed their minds to new opportunities with all that is going on in the world.

I also deal with self doubt about what content I’m putting out in the world. Should I be putting out my thought leadership or technical food safety hat on to express how I view the trying times of COVID-19. It would be so easy to follow what everyone else is doing.

But why follow when you can lead? I find that by the time you jump on board to follow what everyone is doing, you get lost in the noise. Instead, I’m running towards new opportunities that I’m hoping by the time this pandemic slows down, I’m ahead of where everyone else is in their business. I want to be the person that inspires others to also consider creating or doing something different. In multiple connections this week, I’ve shared with people what I’m doing and they’ve said on more than one occasion, “I need to be doing more of that” and both are following up with me to continue the collaboration.

So running away is not a bad thing, it’s the only sane thing to do to be ready for amazing opportunities and create my own destiny.

Be well and thank you for taking a few moments to read my post.

If you would like to comment, please do so and I’ll be sure to respond.

Deborah A. Coviello

Founder, Illumination Partners and Host of the Drop in CEO podcast.

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