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I’m so tired of hearing about Imposter Syndrome; are you? Real or not, it focuses on negativity and the failure to realize one’s gifts; but focus on why you’re not worthy. It’s a bad narrative that so many are making money off of the perception we’re not good enough. How about flip the narrative so that we “Tear Down This Wall” and help Great Leaders realize their greatness!

Quite frankly, that is what is wrong with our society right now when we focus on what needs to fixed, vs shining a light on one’s gifts. Take a pill, attend a webinar or pay for a coach help you through the barriers of your capabilities. I say “Ney” to all of that and provide a different approach to this “Syndrome” or as I like to refer to it as “The Greatness Syndrome”.

The Greatness Syndrome (according to Deb):

You are already an amazing human with a proven track record of past successes. Own that narrative and reflect on the following to get through The Greatness Syndrome:

  • I have a history of success and this is what I am going to bring forward that made me successful
  • I have a few lessons along the way that I learned do not serve me, so I’ll leave those behind.
  • Who do I know who will understand my gifts and help me to amplify them in new situations?
  • Do I have a network of people that will lift me up and remind me that I’m amazing and will continue down that path.
  • What legacy have I left in my path and who will I influence going forward as I navigate new territories.

When we focus on the positives of our life lessons and shine a light on what you have within your ecosystem, this is a much easier matter to get you through challenging times. Very often with the DIY approach outlines above, you can evolve yourself. But if you can’t see the forest for the trees, is there a trusted partner you can converse with on these bullets to guide you to your Greatness?

What do you think?

If you like my writing on this topic, please comment or lets have a conversation and see if I can with your “Greatness Syndrome”

Deb Coviello, The Drop in CEO

Known as The Drop In CEO™, Deb’s superpower is lowering the temperature and elevating conversations with empathy and patience. As a speaker, author, podcaster, and consultant, she teaches C-Suite leaders how to establish a “Lift, Light, Lead” environment and create calm amidst chaos or crisis. She is the author of “The CEO’s Compass: Your Guide to Get Back on Track,” and, “The NEW CEO Playbook: Stop Chasing Results and Start Pursuing Peace of Mind.” Her long-running podcast, The Drop-In CEO, is in the top 1.5% globally among Apple podcasts.

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Let me start by saying is I don’t have all the answers. However, I see a huge gap in Leadership to have the awareness, infrastructure or processes to ensure your High Performers are nurtured and return value to your business before it’s too late. This doesn’t mean every leader needs to be a mentor to their team, but have some of the skills and the support system to align their High Performers with skilled people who know how to keep them engaged and returning on your investments. So my thoughts are shared with you, the Leader to open my mind to what you can’t see and as a starting point to change the way we approach business and the human assets needed to grow and sustain your business.

  1. High Performers are Hungry for Direction, but you don’t see it or don’t know how to manage it. They are your top performers, they’re constantly asking for feedback on what to Start, Stop or Continue and they’re asking for more work as a means to hopefully be recognized and promoted. What I’m seeing from the multitude of people I’m mentoring is a) the people who are in charge of their career are NOT giving them the hard feedback of what needs to change to be Visible, Respected & Valued, b) the people in charge of their career lack the skills in being able to give them feedback and c) there is no one else to turn to in the organization due to a lack of investment in developing the High Performers. Does this sound familiar? Can you honestly ask yourself if this is important, have you thought about it or do you see the impact this can have on your business? I know I have as your people have been coming to me for what your leaders are not providing.
  2. High Performers are Losing their Confidence and are second guessing their value and on the verge of becoming Average. Do you see this as well? When they come on board you see such promise, but over time, new direction, new leadership or environment your High Performers are not performing. Even more disturbing are the leaders who again lack the ability to provide feedback about what should start, stop or continue to give them something to think about to improve. These High Performers start to disengage and Leaders (if I can call them leaders) wonder what has changed and stop investing in them, further fueling the loss on their investment. These High Performers with time will either fade to average or they leave you for new opportunities. I know this because that has happened to me and when I did leave, the company was surprised and did not realize I was seeking higher challenges, impact and to be visible & respected again.
  3. High Performers go outside of your organization for Mentoring and Guidance because you don’t provide it. This is a positive reflection on the individual due to a Growth Mindset and Vision for their own future. It’s also a negative for the organization because now they’re getting an external perspective from someone who cares. The return to their current leadership who cannot show that caring approach and further reduces their respect for who they work for. The hope is with the mentoring they soon gain the essential skills needed to be Visible and Respected and are back on track for their High Performance Results and hopefully recognition.

Your people are coming to me to mentor them and for that I’m grateful to meet so many great humans. I’m hopeful I can leave a lasting impact on their self esteem and ultimately their personal and career asperations. I’m busy scaling my efforts to bring forth my leadership insights to them to help them become more self aware of their strengths, weakness and passions. I’m working with them to treat feedback as a gift and broaden their perspective on how they show up. I’m providing them the tools for more impactful communications and messaging so they are heard and they show up as leaders to make a difference. The impact of my ability to jumpstart their self awareness and esteem to make a difference in your organization is my gift to your High Performers and to you.

So knowing there is a Leadership Gap in your organization to service your future leaders, what are you going to do about it? Your people are speaking volumes and you’re not hearing it, but I do. I offer my Podcast The Drop in CEO podcast where I provide Insights and Inspirations from Industry Leaders. Shouldn’t that be you? I provide Leadership Tips via Linkedin and Weekly Live Talk Media to bring insights to your High Performers. I also have a Human Centric Leadership Academy that over 6 weeks gives your High Performers the tools they need to be Visible and Respected, but why not you? If this resonates with you and you acknowledge this Leadership Gap, let’s talk because I want to partner with you to preserve your investments. Please know I sincerely care about your High Potentials and I want them to realize their greatest impact personally and professionally. Won’t you join me?

I leave you with this final thought… If you you don’t bridge this Leadership Gap, your High Performers will.

Deborah A. Coviello

Founder of Illumination Partners and the Drop in CEO

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How to build a business based on delivering a lasting impact.

I never went to school to learn business, but the journey of creating a business for the last 16 months has taught me important lessons about creating a lasting impact with clients. The most important lesson I learned was simply to be myself, to listen with empathy, listen some more and only once I felt I understood my client, do I offer my thoughts that give them peace of mind. I also realized that to start a business, I didn’t need content or a list of services to get started. If I had no clients, all the services were meaningless. So, I started my business based on having conversations and building meaningful relationships.

I talk about peace of mind at length because it is the outcome of connecting with a client emotionally and giving them the assurance that I will take care of them. That is only build on a foundation of trust, confidence and true understanding of their needs and finding a way to apply my technical skills to give them what they want. My favorite clients know that my skills can be found anywhere in Quality & Operational Excellence; they’re a dime a dozen. But to find a partner that takes the time to know them and can paint a picture of the outcome we want to achieve, that’s what I provide to my clients. They know that if I need technical expertise beyond my skills I’ll find it, I’ll anticipate their needs and provide proposals and in the event of a situation, they know I’ll take care of it and keep them informed. A partnership is one where you have their back and they can depend on you now and in the future.

What I have described is the experience I’ve provided to past and current clients, but this next message is for the client who has not done work with me yet. I see a lot of you in my network and beyond, but we simply have not had an opportunity to work together. Until then, I continue to share my thoughts on business & personal development in my content because I care about you and am seeking to build impact before we have had a conversation. That’s what the Drop in CEO brand is about; it’s an experience that you can trust and be confident that we’ll take care of you and leave a lasting impact.

And so turning my thoughts to those who want to go into business or a new direction, I ask you what holds you back? Do you have a belief you don’t have the skills? If you think in the context of building a business, you might be right and you shouldn’t start. However, if you think in the context of connecting with people and leaving a lasting impact as your true north, you actually have all the skills you need to move forward. Think about it; are you delivering a business to your clients or a lasting impact and partnership? Start with the client first and how you serve them, be confident in who you are that you can leave a lasting impact and the rest will come.

Deborah A. Coviello

Founder of Illumination Partners, LLC

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The Human Development Gap – Why We Fail our Professionals to Develop the Essential Skills for Business:

I’ve had the good fortune of starting my career in a Manufacturing Management Development Program through Raytheon Company where aspiring professionals were rotated through four (4) six month rotations in manufacturing while learning essential skills for business. And that was the end of my formal leadership on-boarding sadly. There were instances where at International Flavors & Fragrance 15 years ago where I was again identified as high potential and sent out for training at the Center for Creative Leadership, but again an instant in time with no support. I’ve ascended to leadership roles as the Head of Operational Excellence and later Head of Quality at Givaudan, but it was mostly through driving my own development plan. Is this a pattern that sounds familiar? Let’s press on to break this down into Why I believe this is happening.

Companies are not in the business for Human Development: Companies for the most part are short sided and need to monetize products and services for the profitability they need to support all stakeholders. We don’t communicate the ROI to top line growth, cash flow or bottom line profitability based on Human Development. So it falls to a good idea, some will benefit, but others will have to find the courage, the confidence and the will to find people to mentor them or to pave their own path.

Developing Human’s is difficult; especially if we don’t take the time to understand their talents and how to leverage them: I’m mentoring two individuals and by my perception, they should be identified as High Performers worthy of being developed. Then why do they feel stuck? I see it as the workplace shows intent of meeting regularly with their employees, but don’t take the time to understand their mindset, goals and needs. Very often their managers are accountable for human development, but have never gone through the process of having someone develop their essential skills; so how do you expect them to mentor their direct reports? Don’t get me wrong, I’ve met some amazing servant leaders through the years, but they’re far and few between. Sending people out for a course is a “check the box” and hope to see a result. “Mentoring” equates to commitment over time and that’s difficult when leaders are tasked to deliver tangible results.

Business does not see how big the problem is, but see the impact of doing nothing: When we don’t have a name for it, we see the problem in several ways: a) Millennials jumping around to new roles and labeled as entitled, when in reality they’re looking for purposeful leadership to develop them, b) 30 year professionals moving on to “pursue new interests” translates into a business no longer knows what to do with this talent and helps them to transition. But often these professionals become the consults that businesses pay dearly for their capability c) up and coming professionals are frustrated, often trying for 3-5 years to make a difference, later to be profiled as being simply “average” and they too will leave after they’ve tried everything. What we’re seeing here is a terrible loss of employee investments in time & money to train these people only to see them leave and businesses are losing these “$’s” because there’s no line item on a P&L to account for lost intellectual property or Human Capital.

What’s the solution? Well, the Drop in CEO brand is based on providing solutions to their business issues, but elevating their people to sustain the gains. We truly care about the Humans for which the brand, the Drop in CEO podcast and our course work is dedicated to helping individuals who cannot get the support they need from within the organization. We are passionate about elevating the essential skills of the people we come into contact with and supplement the gap that businesses don’t provide.

For more information, please contact us and we’d love to continue the conversation about the The Human Development Gap.

Deborah A. Coviello,

Founder, Illumination Partners, LLC

Host of the Drop in CEO podcast

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When organizations hit their targets, shareholders are happy, business leaders are happy and employees get their merit increase as a form of thanks. But are results driven organizations truly winning the race as defining success as meeting Quality, Safety, Service, Inventory Health, Revenue goals, Working capitol, Profit or are they simply taking the easy way to show success because the alternate is difficult.

What do I mean by “alternate”? When you ask a horse to drink water, they drink water. When you challenge your child to get an A, they get an A. When you set a goal to have a 6 figure salary by the time you’re 30, you get a 6 figure salary. But at the end of the day, have you done anything remarkable? This is where the “alternate” target is the “outcome”.

Companies disguise “outcome” as the vision and mission but fail to articulate how that connects to the employees of an organization. Similarly we define success to our children to a number, but fail to articulate it in terms of being a good citizen and supporting community. Sure we do advocate for that, but do we do it well?

I challenge organizations to speak in terms of creating loyal customers, being a known as a leader in sustainability or even work life balance. The problem is some leaders keep these lofty outcomes and strategies to themselves and trickle the concepts to the rank and file when they are told to vs. as a common theme at all times. I’ve come across some leaders who prefer to keep the employees focused on short term goals and never move them based on outcomes.

And here is the problem. The employee ships the orders for 100% on time service. But in the end, did they make a customer happy? Maybe? But if you asked an employee to Ensure 100% on time at the customer, that might engage the employee to follow up with carriers or customers real time to make sure all shipments arrived on time. By focusing on the outcome employees minds are engaged on greater scope to achieve customer satisfaction vs. being told to keep their head down and just ship on time.

We so miss the mark in asking people to perform to an result vs. an outcome which requires so much more creativity and resourcefulness. So what do we do to change this? Well, I ask you what do YOU do to change this.

I can offer my opinion, but truly the purpose of this article is to get you to think.

How do I move my leadership from a place of results driven to outcome driven to achieve greater potential and hit the target of why I’m in business ?

Once you figure that out, let me know and I’d love to engage with you.

Please connect with me at [email protected] or contact me via dropinceo.com contact page.

Be well-Deb

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How will you connect with humanity, when physical touch is not possible??

We’re yearning for connection and the western standard of a handshake is no longer an option leaving many of us feeling unfulfilled.

But we can use them to pick up the phone, we can send an email and we can even express our emotions with our hands through video conference calls.

The best thing that has come from this restriction of our rights to physically connect is that we remember how resourceful we were to use our hands in other ways to connect with humanity.

How did you use your hands today to leave a lasting impact? ??

So instead I think about all the ways we’re connecting with each other and my wish is we don’t forget what we did out of a sense of urgency to maintain our rights for human connection when everything else is restricted.

When this passes, will we remember to jump on a “zoom” video vs. sending an email?

When we assumed habits of connecting by phone because we wanted to, but once this passes, will we forget those that sincerely enjoyed the more frequent connections?

When we finally met a neighbor after years of living in the same area because everyone is walking, will we forget and go back to our cave once we return to “normal”.

These times are trying, but also a symbol of how we have connected in new ways and we should maintain it for the sake of humanity.

Think about it… will you stay connected?

Be well-Deb

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This is an article I released Jan 2019 and as I comb through and felt compelled to re-release on my website as it’s so relevant to my journey and perhaps others:

I was a year into my role where I realized I could not continue to Manage a region, but had to find a way to Lead through a Strategy that was purposeful and could organize the chaos and unify for results. Through countless hours of jogging (training for a 1/2 marathon) and inspirational music, the Framework of One kept coming to me.

Looking for a collection of Quotes that speak to Teams and Unity, I found this curated by Dave Kerpen in an article for Inc. that sums it up well:

“Teamwork is the ability to work together toward a common vision. The ability to direct individual accomplishments toward organizational objectives. It is the fuel that allows common people to attain uncommon results.”  –Andrew Carnegie

The Framework of One is quite simple: One Team, One Way, One Goal is about aligning resources for interchangeability of talent, harmonizing processes and platforms to one set of Goals and objectives to achieve results. By establishing this Way of Working, it set the stage for teams to come together for collaboration; a key obstacle that needed to be overcome due to multiple disconnected locations & business unites.

The results were remarkable when the Vision took on a life of it’s own, when team members would regularly connect with each other, coach, train and align on best practices and soon resources could be moved around where the skills were needed. Fast forward two years, the region that was last in terms of performance unbelievably arrived at 2nd place and to the disbelief of others that they started diving into the data to make sure it was valid.

While there is more to the story how we tactically achieved brilliant results, it starts with a challenge, self reflection, a purposeful vision and great leadership to show the way. I’m grateful to have led great teams and seek to influence many, many more towards “One”.

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I’ve always challenged what I was told; often asking why over and over as a child. Society saw that as disruptive and moved my behavior towards traditional conforming models.

Three Leadership styles we don’t talk enough about and how to recognize them…

When you see students cutting college classes to take a break and socialize; they’re labeled as anti-establishment.

When you see a highly successful person leave a 6-figure job to pursue other interests; you question their success. Maybe they’re less than what you had perceived.

In all three of these cases, society has labeled the behavior not popular and shuns people who march to their own beat. Are these actually the makings of great leadership that we’re not trained to see this?

I challenge you to rethink what are the signs of leadership in your business and be aware that it comes in many packages. We simply have to open up and see what surprises are inside.

Case I: Thought Leadership My own case; I was a highly intelligent (according to testing) and talkative child and the teachers did not know what to do with me. They gave me more challenging course work and put me in the next higher grade to challenge me intellectually, yet they did not recognize early leadership. To combat the talkative or disruptive behavior, my teachers would ask my family to ask that I be quiet.

This type of leadership style is the Thought Leadership style. Some see it as greatness but to others it’s perceived as disruptive. This behavior on the team needs new skills so that the person’s energy can be channeled productively.  More importantly recognize and acknowledge this person’s value. In current teachings, we call this change management and we have to manage the person who could be seen as a challenge. Instead, we should embrace their gifts they can bring to the team. This leader can infuse new thoughts, challenge the status quo or even move the team in a completely new direction.

Case II: Stealth Leadership is one to watch. If you don’t see it coming, people that have this style will blaze by you. Referring back to the students that cut class; they’re following the mainstream to attend school to gain knowledge that others deem important in society. But when they go rogue and skip classes to socialize, they’re exercising skills that some people find later in life. These leaders know the value of networking and connecting with people. Out of those connections come life-long friends and a network of people you can trust.

While they may complete their education, they’re already paving a path that will lead an entire group of people in a direction that disrupts what they were signed up to do in school. These people can be seen as your entrepreneurs who will work beside you, but in actuality they’re creating entirely new ways of working and may ultimately break away to do their own thing.

Another lesser known characteristic of Stealth Leadership is silence. The silent people in the room can be harder to manage than the ones that are overtly doing their own thing. This silence can be deadly if they operate under the radar or are quietly disruptive so you don’t even see it. Why do I call this leadership? Because leaders can move people in a direction by their influence. If Stealth leadership in the silent form can lead others quietly to do things you don’t see; their influence is actually leadership you don’t openly see.

When you suspect silence in Stealth Leadership, develop skills to regularly talk to these people; learn and appreciate what they’re doing and their thoughts on how and why they’re doing what they’re doing. You may find a wealth of insight you did not realize due to the silence and can bring them forward and have an overt voice.

When you see Stealth Leadership, it is important to skip class and see what they’re talking about. It may be that they’re discussion something completely innovative and may actually be the team to follow vs. trying to manage them. These leaders think differently and we need to develop skills to harness their energy to bring them back onto the team or start over and join them for lunch!

Case III: Purposeful Leadership is one that sometimes confuses us because people are moving forward because of purpose. What does purpose mean and how can we manage people that have this style? Well, you simply don’t! This leadership style is so driven by inner reflection, these leaders rise above within organizations and inspire others to do great work or they simply leave and do their own thing.

When we see people on our team questioning what you’re doing or they’re disengaging, it’s important to understand the source of their behavior. They can be daydreamers thinking of something bigger than themselves or the work at hand. They can be seen as lazy and not hitting deadlines, but they’re always thinking, engaging and participating. You might question why these people with so much potential are not performing.

These Purposeful Leaders are seeking answers to their greater purpose in who they are and what they do. To manage these people is probably quite challenging. It may be they simply need to be mentored or to bring out what they’re feeling and how might they contribute to the team or the business in general. Often these people will leave an organization to find a different purpose or we dismiss them. But how many times do we find they start their own business and surpass all expectations?

When we see these purposeful leaders, there is little we can do to manage them, but instead talk to them. Help them to see what it is they want to bring to humanity and find their true calling.

So, given these three leadership styles that are not often taught in our Quality & Continuous Improvement training, what are we to do to recognize and leverage these types of leaders? How do we gain the skills to support, inspire and help them to achieve their goals?

I welcome your thoughts on this topic and invite you to contact me at [email protected] . Your input may spawn future articles on this topic to further develop our Human Development & Leadership community.

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While so many people are writing about the pandemic and sharing openly how they feel or how they are pivoting their business, I don’t feel compelled to do the same as what others do. I’m certainly sympathetic to expressing it and building community and connections as a result of the event. I’m also losing sleep and sincerely concerned for my family. However, to keep my sanity with all the social input on this historical event, I’m running; running hard in my own direction.

I find this time, a time of renaissance for me where out of adversity, I’m creating content at an exponential rate as a way of having control of my world. I’ve recorded 20 podcast episodes, I’ve launched my website, I’ve created promotional videos for my business, and I’m about to start creating my course content and more copy for my website detailing my services. The content creation process is my way of meditating as well as bettering the world when it looks like it is standing still or going back in time.

I’m reaching out to current and new connections multiple times a day because I’m scared of not having enough pipeline when my current contracts come to an end. It’s a trying time to understand if I’ve presented myself in enough places to allow the seeds to grow or do I need to keep pushing. As an entrepreneur it’s a time of experimentation to understand if there are more clients out there who value my services or has everyone mentally closed their minds to new opportunities with all that is going on in the world.

I also deal with self doubt about what content I’m putting out in the world. Should I be putting out my thought leadership or technical food safety hat on to express how I view the trying times of COVID-19. It would be so easy to follow what everyone else is doing.

But why follow when you can lead? I find that by the time you jump on board to follow what everyone is doing, you get lost in the noise. Instead, I’m running towards new opportunities that I’m hoping by the time this pandemic slows down, I’m ahead of where everyone else is in their business. I want to be the person that inspires others to also consider creating or doing something different. In multiple connections this week, I’ve shared with people what I’m doing and they’ve said on more than one occasion, “I need to be doing more of that” and both are following up with me to continue the collaboration.

So running away is not a bad thing, it’s the only sane thing to do to be ready for amazing opportunities and create my own destiny.

Be well and thank you for taking a few moments to read my post.

If you would like to comment, please do so and I’ll be sure to respond.

Deborah A. Coviello

Founder, Illumination Partners and Host of the Drop in CEO podcast.

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