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This past weekend, I was supposed to lead a team to a bonspiel in Detroit  (Barbara – 60ish, Deb 50ish, Julia 40ish, Krista 20-30ish). I’m sad to say, at the last minute I was very sick and had to find a sub for me as the captain (Skip) of the team. Luckily, they found Bethany (20ish) to be the captain. While they did not come away victorious, the picture of them smiling ear to ear was priceless. And so, the team’s age extended from 20’s to 60ish. Curling is a sport for any age to enjoy sportsmanship, the sport and even victory! I am grateful for the practice we had leading up to the event, leveraging their strengths and giving them the confidence, they can do this!  This is the beauty of mentorship and I so love it!

And in another curling story, friend Lauren who I curl with is about 20 years younger than I, helped me to get over my lack of confidence to make tough shots. After calling a challenging shot that I was very uncomfortable with, she came over to me and said “you got this!”. Needless to say, I made the shot and realized her kind words were all I needed. She’s curled fewer years than I, but her words are wise beyond her years and she helped me to find my confidence. .

And then I wonder, why can’t we have this same relationship in business, success through collaboration whether 20 or 60?

Such a shame that we lose sight of wisdom regardless of its source. Phyllis Weiss Haserot who is an expert in Cross Generational relationships and communications will be back on my show in a few weeks to discuss mentorship across the ages. Phyllis is many years wise in this area and years younger than I comparably with her vivacious energy.

Mentorship is ageless.

Gone are the days of thinking it is someone older and wiser than can cascade advice. The best advice can come from someone younger than us or even a peer. The key is are we open to listen and receive the mentorship?

If we lead with a mindset that mentorship can come from anyone regardless of age, cross generationally we can all reap the benefits of being open to receive from anyone who cares to give us sound advice.

And given that insight, might we set up mentorship based on wisdom and perspective vs. assignment based on age?

Might the organization be richer if we look through a different mentorship lens?

And lastly, if you haven’t cultivated a cross generational mentorship program; could it be the best investment in talent retention, development and most importantly, leaving your legacy?

I may not have been able to curl with my early experienced team this weekend, but I know I helped them to achieve their goals: Be safe, have fun and win a few ends. Additionally, Julia came back to me and said she had a great time and cannot wait to go to another bonspiel. Julia’s about 15 years younger than me, but through her words, she encourages me more to help others to build their confidence and take on the world. For her friendship and also her mentorship, I am forever grateful.

And now I turn to you? What is your legacy? Have you cultivated a nurturing environment through mentorship and might I say through a different lens not based on age, but by wisdom?

Do you or do you know someone who is having this challenge?

Would a guide help to navigate these challenges?

For the unfiltered, off the cuff discussion about this topic, please listen to my podcast airing on 2/9/24 and view the video so you see how I really feel about this topic!.

If you are a CEO who would love a partner to help you with a business challenge, be your #2 or help develop the team of tomorrow, let us partner in 2024.

Be well-Deb

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As the year draws to a close, it’s time to make that final push to achieve our goals and objectives. But remember, we can’t do it alone. We all need a supportive inner circle to guide us, to cheer us on, and to help us navigate the challenges that inevitably arise. If this is you, I first want to share how I’m committed to helping you close those gaps and then stay tuned for some tips to help you!

I’m excited to announce that I’m currently writing a book, set to be released in 2024. Titled “Secrets of the C-Suite. This book is designed to equip aspiring leaders with the essential skills they need to secure a seat at the table and make a real difference.

I’ve noticed a gap in the market for books that specifically support individuals in advancing their careers, and I’m passionate about filling that void. I want to elevate my audience, to inspire you, and to help you reach new heights in your professional journey.

If you would like to assist me in this journey, there are three things you can do:

  1. Share your story: I’m reaching out to my network for help. If you’ve benefited from my insights and guidance, I’d love to hear your story. I want to include these stories in my book to acknowledge your contributions and to provide real-life examples of success.
  2. Collaborate with me: If you know of someone who would benefit from this resource, connect them with me so I can begin to help.
  3. Support your network: If you have seen someone who is frustrated with where they are in their career and know you can help, I encourage you to say something. We all get further toward our goals when we can look at our talent in a way that serves the common good. 

As the “CEO whisperer,” I’m here to assist you. I believe in the importance of reaching out to others for help and have developed a framework for identifying and addressing knowledge gaps, skills gaps, network gaps, and emotional intelligence gaps.

I encourage you to find people who can help close your knowledge gaps and learn from their expertise. Evaluate your network and consider who you need to connect with to expand your opportunities. Remember, emotional intelligence is crucial in handling challenging situations. Self-reflection and understanding others’ perspectives can go a long way.

So, I turn to you and ask, “Have you created your dream team” who will have your back and help you to remove barriers and enable you to reach your career goals? If not, let’s talk and see how we can collaborate and help you to be successful!  I mean it, let’s talk!

If you are aspiring to the C-Suite, and tired of the hustle, are you ready to change how you work and implement these tips? 

If you are a business owner or C-Suite leader, are you ready to invest in your people and help them be successful? Their success is your success! 

Now is the time for you to collect your thoughts and take action. I want you to succeed and this framework can enable you to do it yourself. 

However, if you need more help, I’m here for you as the Drop In CEO, CEO whisperer or as a sounding board. 

To hear more about my upcoming book, please tune into my podcast that is releasing this Friday 9/22/23. 

Would you rather have a quick 1-2-1 to discuss your specific challenge? Could The Drop In CEO be your support system? Direct Message me on LI or contact me by schedule a short call and let’s have a conversation. Until then, I wish you much success. 

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This month, we’re focusing on providing additional tools to help you succeed in your roles. I recently survived three client engagements simultaneously in July, and I want to share my experiences and the lessons I learned. It was a challenging time, but it highlighted the importance of sustainable work practices.

During this hectic period, I had to communicate with my clients about reduced hours, prioritize certain clients, and dedicate specific hours to support a particular client’s team. It was hard work, but I’m grateful for the opportunity to serve my clients.

Do you ever feel overwhelmed and time-crunched? This topic is relevant to both current and aspiring C-suite leaders, as we all experience these challenges at some point. Have you ever felt in control in the past but now find yourself unable to handle the increased responsibilities? If so, it’s important to give yourself grace and acknowledge your past successes.
 

Here are Seven Tips for Creating Successful Time Management Habits:

  • Prioritize your needs – getting clear will enable you to make better decisions.
  • Get more sleep – in the context of well-being; do what you need to maximize your energy and creativity.
  • Distill what you actually need to get done – remember to work on the urgent and what what is most valued by your team or the business.
  • Have the courage to ask for help – great leaders collaborate for a greater outcome.
  • Time Block for emails, texts, and calls vs. strategic work – building this discipline muscle will reduce your stress. 
  • Ask yourself for forgiveness when you can’t get everything done – you probably put unrealistic expectations on yourself. As a high achiever, it’s your superpower; but also your demise if you don’t forgive yourself. 
  • Take 20 minutes for yourself each day – just do it! This is one of my best suggestions for you. What do you have to lose? You’ll thank me later when you make this a habit! 

I encourage you to pause and reflect on this framework. Find strategies that resonate with you and implement them in your daily routine.

If you are aspiring to the C-Suite, and tired of the hustle, are you ready to change how you work and implement these tips? 

If you are a business owner or C-Suite leader, are you ready to invest in your people and help them be successful? Their success is your success! 

Now is the time for you to collect your thoughts and take action. I want you to succeed and this framework can enable you to do it yourself. 

However, if you need more help, I’m here for you as the Drop In CEO, CEO whisperer or as a sounding board. 

To hear more about my story about framework, please tune into my podcast that is releasing this Friday 8/11/23. 

Maybe you simply need a support system to apply these new insights. I find leaders need a place to talk through the challenges and that’s why I created The Drop In CEO Collective, a forum for C-Suite leaders of today and tomorrow. To learn more about our next event you can visit our page and register. 

Would you rather have a quick 1-2-1 to discuss your specific challenge? Could The Drop In CEO be your support system? Direct Message me on LI or contact me via my website and let’s have a conversation. Until then, I wish you much success. 

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This year, I’m embracing simplicity, and I’ve got three pillars to guide me: investing in myself, expanding my reach to help more of you, and prioritizing my well-being. I’m happy to report that my recent annual physical showed that these efforts are paying off!

One of the biggest challenges of prioritizing well-being can be the challenge of disconnecting from work, especially when on vacation. I’ve been there, constantly checking emails, and I know it’s a struggle. But I’ve learned that most emails can wait, and it’s all about discipline and time blocking. I’ve also learned the hard way that strategic work should be a priority. After a wake-up call in the form of a negative performance review, I took a course on understanding what’s important versus urgent and developed new strategies.

Here are a few of my top tips for prioritizing and managing time in the summer:

  • Take stock of your current workload and prepare your backup for your time away. It’s never too early to make sure your replacement has all of the information they need to be successful.
  • Prepare for your vacation by reaching out to your customers and internal stakeholders beforehand. Introduce them to your backup to ensure business continuity and peace of mind for everyone involved.
  • Try turning off your phone in the middle of the day. It’s a game-changer. You’ll be able to focus on creating lasting memories with your loved ones and leave a positive impression on those around you.

Remember, it’s not about being on top of your email, but about creating meaningful experiences. What legacy do you want to leave behind?

If you are aspiring to the C-Suite, and tired of the hustle, are you ready to change how you work and implement these tips? 

If you are a business owner or C-Suite leader, are you ready to invest in your people and help them be successful? Their success is your success! 

Now is the time for you to collect your thoughts and take action. I want you to succeed and this framework can enable you to do it yourself. 

However, if you need more help, I’m here for you as the Drop In CEO, CEO whisperer or as a sounding board. 

To hear more about my story about framework, please tune into my podcast that is releasing this Friday 7/21/23. 

Maybe you simply need a support system to apply these new insights. I find leaders need a place to talk through the challenges and that’s why I created The Drop In CEO Collective, a forum for C-Suite leaders of today and tomorrow. To learn more about our next event you can visit our page and register. 

Would you rather have a quick 1-2-1 to discuss your specific challenge? Could The Drop In CEO be your support system? Direct Message me on LI or contact me via my website and let’s have a conversation. Until then, I wish you much success. 

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So often, we hustle and try to get the work done. We cover for people that are on vacation. We’re so busy trying to keep all the balls moving that we forget that we as leaders need time to pause and reflect. Are you feeling overwhelmed and unsure of your next steps in your career or business? Sometimes the most important thing you can do to move forward is taking breaks and zooming out to gain clarity and focus.

The hard truth is that if you fail to take breaks, circumstances may provide one for you. I never used to own up to this. I have been let go from jobs a handful of times, and I can tell you the time off was life changing for me. When I got away from the work at hand, I gained so much clarity. Each time I had to dust off my resume or pause to think about my guiding principles for the new opportunity that I was seeking, I gained so much insight. When you’re in a job and you’re zoomed in all the time, you don’t take the time to assess where you’re going. If you need to slow down or speed up or change course, it’s best to do it intentionally before life does it for you.  

I remember being let go from a job that I probably shouldn’t have taken to begin with, but the money was good. I soon realized that I would not pursue that line of work in the future because it did not feed my soul. And quite frankly, I was miserable. These breaks are so important, yet fail to take them intentionally. We would rather wait for life happens to us and reflect when we’re in crisis.

If you want to be intentional about your next break, I’ve created a simple framework to make the most of your time:

  • Ask your boss for feedback: Ask what you can start doing, stop doing, and change in order to be more successful in your current position.
  • Give actionable feedback: When sharing your observations with your team, make sure there are tangible outcomes for them to pursue. 
  • Identify your actions: Listen to feedback and choose 1 or 2 actions you can take in the next quarter and focus solely on those things.
  • Make those actions a habit: Once you’ve gone to all the effort of making a change, hold yourself accountable to make that change a habit for long-term success. Deb shares her personal experiences and provides a framework for setting intentions, assessing progress, and making changes. By focusing on one or two changes at a time, you can celebrate your progress and stay on course towards your goals.

In a world that values hustle and constant productivity, it’s easy to forget the importance of taking breaks and gaining clarity. It’s essential for leaders to reflect on their actions and make changes when necessary. So take a deep breath and zoom out. Your career or business will thank you for it.

If you are aspiring to the C-Suite, and tired of the hustle, are you ready to change how you work and implement these tips? 

If you are a business owner or C-Suite leader, are you ready to invest in your people and help them be successful? Their success is your success! 

Now is the time for you to collect your thoughts and take action. I want you to succeed and this framework can enable you to do it yourself. 

However, if you need more help, I’m here for you as the Drop In CEO, CEO whisperer or as a sounding board. 

To hear more about my story about framework, please tune into my podcast that is releasing this Friday 6/23/23. 

Maybe you simply need a support system to apply these new insights. I find leaders need a place to talk through the challenges and that’s why I created The Drop In CEO Collective, a forum for C-Suite leaders of today and tomorrow. To learn more about our next event you can visit our page and register. 

Would you rather have a quick 1-2-1 to discuss your specific challenge? Could The Drop In CEO be your support system? Direct Message me on LI or contact me via my website and let’s have a conversation. Until then, I wish you much success. 

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The worst time to mitigate a crisis is when you’re in the middle of one. Leaders think their greatest purpose is to rush into battle with their teams to work tirelessly at all costs and celebrate surviving another day. While those leaders seem like heroes that live in the glory of their team seeing them as a great leader, I challenge you to rethink what true C-Suite leadership should be. It is the patient leader who discusses risk everyday and collaborates with their team to identify ways to reduce risk as part of daily work that should be the leaders worth following. When we have the time to methodically identify, qualify, prioritize and set a course for action during a time of calm will assure the business can respond responsibly to a crisis vs. react and be part of the crisis. 

Having been caught off guard during a crisis in a past role, all I could do was organize my team to react based on predefined protocols. We followed the protocols and came out of them with a few battle scars. And I wondered, how could this have happened despite what we thought were all the controls to avoid a crisis. We only were able to detect and then seek to contain. Given my overwhelming exhaustion from such an experience, I later found a better way and I have to say the ISO 9001 Standard for quality management systems provided me guidance on how to be a proactive leader vs. a reactive one. 

The new version of the standard which came out in 2015 was rooted in Risk Based Thinking and how to identify risks in all areas of the business both internally and external factors that opened my eyes up on a better way of leadership. Combining this with my Continuous Improvement Methodology, I developed a best practice for Mitigating risk in your business. The ISO auditor when we showed the approach was astonished at our approach and had nothing more to offer except validating it was a best practice and the company truly understood what it meant to manage risk. 

I have the template to share with you if you want and I’d be happy to go through it with you if you think it will help your organization. Connect with me and let’s have a conversation. 

If you would like to do it yourself, here is the framework: 

  • Invite every functional area to the conversation: Sales, Operations, Finance, IT, Regulatory, Quality, Supply Chain, HR, Security. You would be surprised how many risks can be identified no matter how obscure. 
  • Identify the risks – short term and anything that could happen in a 2-5 year horizon
  •  Categorize them into people, process, platforms, regulatory, compliance, safety – any category that makes sense to your business. It enables what will be an overwhelming list to sort and manage different workstreams and simplify the work. 
  • Rank them based on Severity & Occurrence. This is typically done on a scale of 1-10, but can be as simply as High, Medium and Low. A bonus would be a ranking of Detection which is the ability of your systems to detect the issue before it becomes a crisis. You can have a super high risk, but if you have an extraordinary detection system, the risk can be mitigated. Finally multiply all three numbers to get a final score; often referred to as RPN or Risk Priority Number. 
  • Sort the priorities – you can do the entire list or do it within the individual categories. This reduces the overwhelm and helps the team to focus on the critical few and plan for lower priorities in the future 
  • Take action – including assigning an specific action, assign an owner, due date and status. 
  • Re-evaluate on a quarterly or semi-annual basis. This is a living document that should regularly be reviewed to assure we are mitigating risk and add new ones as they arise. 

So there you have it: Invite, Identify, Categorize, Rank, Sort, Action, Re-evaluate. Sounds simple? It can be, but I’m right here for you if you need help to implement this. 

On a personal note: I hate surprises and managing through a crisis. I do it very well and that is why companies pull me for that support. However, out of that dislike for managing a crisis, I find the best work I can do is to help leaders like you to mitigate a crisis. It’s hard work to sit down and do this work, but most rewarding and ultimately can lead you to a place of Excitement, Optimism as well as saving a lot of time in the future. Doesn’t this sound like the leader you want to be? If you’ve got this, but know someone who is struggling, could this framework help them? Pass it along if you think someone would benefit from this framework of if my support will help another leader mitigate a crisis. 

 Now is the time for you to collect your thoughts and take action. 

To hear more about my story about How to create emotional consistency as a leader, please tune into my podcast that is releasing this Friday 5/12/23. 

Maybe you simply need a support system to apply these new insights. I find leaders simply need a place to talk through the challenges and that’s why I created The Drop In CEO Collective, a forum for C-Suite leader support. To learn more about our next event on 5/15/23, you can visit our page and register. 

Would you rather have a quick 1-2-1 to discuss your specific challenge? Could The Drop In CEO be your support system? Direct Message me on LI or contact me via my website and let’s have a conversation. Until then, I wish you much success. 

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Update on Reagan: Thank you to all who have expressed their sympathy on his passing; it has meant a lot to us as we celebrate his life and feel less sadness. There’s a void, but the memories make us smile. As we exit this story, it feeds into the topic of how to create emotional consistency as a leader when faced with challenges.

When we are exhausted from overcoming challenges and dealing with overload, we must find the mental fortitude to keep it going. Even when the team bears bad news, we must behave with emotional consistency to tackle it head on. We must rally the troops and foster their creativity and intellectual horsepower to rise above and become better. It’s not firefighting, which can be negative and draining. Instead, we must create positive energy and help the team climb the mountain. 

Moving from Chaos to Control

I had a client that needed a certification and we had arrived at that final date. We had worked tirelessly to prepare the team, dotting I’s and crossing t’s to unfortunately come up short with one minor finding. It was not a full system breakdown, nor a crisis, but it was an overwhelming event for the client who expected to come out of this with their certificate. It is rare to receive their certification on the first try, but it was clear they were going to be delayed. The team was a bit emotional and I was as well, but I knew the process. I knew that a thorough investigation into the matter, correcting the deviation and setting up the system to error proof in the future was the path forward. While the team was down, I had renewed energy knowing I could take them through the final few steps to certification. Within hours after the auditor parted, we cleared off the table, created a problem statement, a detailed analysis, had a solution in place and understood how to set up their systems for success. We returned a response to the auditor within a few days and 3 weeks later the client received the certification. When all was said and done, the client said to me, they couldn’t have done it without me. They were panicked and needed a guide to see them to the finish line. In these times, we must be that steady hand to listen, ask questions and guide. 

The point of this story: When the team is down, but you can see a path forward, you can energize the team through the challenge for which their pride will shine through. Now I turn to you to provide a framework you can apply to your teams: 

Emotional Consistency as a Leader Framework

It’s so easy to get caught up in the details and firefighting. It’s time to show consistency in how you behave. A few simple tips will enable you to be emotionally consistent for your team: 

  • Breath / slow it down / take a moment before jumping in.
  • Listen and ask clarifying questions – slowing it down
  • Ask for their opinion or how to address and continue to listen
  • With clarity, come forward with clarify the problem and path forward based on the collective input
  • Ask, how can you help with next steps?

 What this has done is slow things down for you and the team. You remain calm because you’re buying some time to think and process. Your team will feel a sense of calm because you’re not reacting as they may in the moment, but instead responding with steadfast confidence on the course of action.

This consistent calm and clarity seeking persona will help your team remain optimistic and excited to do what is needed.

I once had someone say my voice is so calming despite chaos and I now turn to you to find the calm that is  needed for your internal self and what your team needs.

Remember: Slow it down / Listen & clarify / Ask for input/ Ask for solutions/ Clarify the path forward / How can you help.

On a personal note:  a past client said my voice is so calming and how  it helped the team focus on the problem at hand. When you hear feedback like this, you know you’ve mastered the skill of managing optimism and creating excitement. 

Now is the time for you to collect your thoughts and take action. 

To hear more about my story about How to create emotional consistency as a leader, please tune into my podcast that is releasing this Friday 5/5/23. 

Maybe you simply need a support system to apply these new insights. I find leaders simply need a place to talk through the challenges and that’s why I created The Drop In CEO Collective, a forum for C-Suite leader support. To learn more about our next event, you can visit our page and register. 

Would you rather have a quick 1-2-1 to discuss your specific challenge? Could The Drop In CEO be your support system? Direct Message me on LI or contact me via my website and let’s have a conversation. Until then, I wish you much success. 

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This week I had an epiphany based on trends I’m seeing in business that can lead to destabilization of your business. Small and medium size businesses continually elevate subject matter experts with some management experience and hope the essential skills of leadership will catch up. And then we look sideways at that person in the corner who raises their hand, asks well thought out questions, may even be the squeaky wheel and we “manage” their presence vs. realize they’re a future leader. Failure to recognize leadership in your organization or even a system to evolve leadership in an organization will lead to a leadership desert; leaving C-suite leaders in wonderment why their business is not thriving. 

Just this week while facilitating a workshop at a client, a few people who were lower in the hierarchy were rather quiet; letting the discussion continue with more senior leaders in the room. When there was a pause, they came forth with the most profound statements and questions that completely turned the conversations in a different direction from sometimes rabbit holes we were falling into. While I was successfully brought our workshop to technical conclusion; I realized there were quiet leaders in the room for which most leaders will not recognize them. We finished our business and these individuals went back to work. However, on my next visit, I’m going to suggest we flip the accountability of the project to those individuals and we are in service to these leaders.

Leaders are all around us, but we lack the lens to see them. When we don’t see them and take the time to evolve their inherent leadership skills we run into situations for which business will lack the talent and the work results ebb and flow. The Leadership Desert is a real thing and we need to be talking more about it to raise awareness and have the courage to take action. 

If this is a challenge for you as a C-Suite Leader or you see people on your team struggling with this exact same issue, but you don’t have the capacity or capability to address, please have the courage to leverage a support system. The Drop In CEO community can help you. 

Drop in to my next Drop In CEO Collective offered on March 20th and click here for your exclusive invite to this offering. This forum is for C-Suite Leaders of today and tomorrow. Mostly the Leaders of Tomorrow are coming for which they’re gleaning so much help to them get into the C-Suite. I invite C-Suite leaders to attend because a) you may gain some insights for yourself and b) you may see this as the place for your leaders of tomorrow to gain the skills they need. 

It may be the best investment of 50 minutes towards resolving the Leadership Desert. 

Let me know; I’d love to support you. 

Until then, I wish you much success-Deb

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I’ve shared with many of you I’m working with a Functional Wellness Coach to ensure my health is in check so I can continue to be in service to you. During this journey, we’ve discovered Stress has potentially cause my chemistry to be out of balance. As part of decreasing stress, I’ve been doing more things that give me pleasure and are relaxing; one of which is continuing to go to the theater. Last evening we saw the play “Annie” and while it was a feel good story, there are important messages CEO’s can learn to get better results.

First and foremost, the song “The Sun Will Come Up Tomorrow”, gives hope that you always have another day to make things right or to enjoy success and life. So many CEO’s dwell in what is going wrong vs. playing to what is going well and applying more energy. Where things are going wrong, they spend too much time in the weeds, vs. enabling teams to solve their own issues and inspire optimism. Fast Companies article about how CEO’s can lead with optimism in uncertain times is critical to enable high performing teams to meet those challenges. 

While I could gush about the entire musical score for Annie, let me share my personal thoughts. I was once a victim to circumstances and I simply wanted to “survive” until tomorrow. The turning point came when I realized I had no more energy to survive and wonder how I got to this place. I focused on the immediate vs. the future. I had my hands in most everything vs. improving my decision logic and prioritization. I worked harder vs. smarter and knew no other way. Where was my boss? Where was the coaching I needed to develop the essential skills vs. applying resources at the issues?

I am so grateful I can now see clearly these challenges are common to most C-Suite leaders and those seeking to get into the C-Suite. No where do I find a systemic approach within corporations to identify these gaps in skills nor a program to evolve them. Only a lucky few have a mentor or a coach with others falling into despair or feeling stuck. Given this insight, I have curated these gaps into The CEO’s Compass as a guide to stop and recognize the gaps and start helping leaders develop new skills & approaches to their leadership style. This is a DIY guide to get back on track, but I can also support you and your business challenges often moving you from crisis to stability in 90 days or less. Let’s have a conversation. 

If this is you, PLEASE do not continue as you have. PLEASE do start to do something different. If you are trying to get into the C-Suite, consider my book as a resource to get you on track in days vs. months. I also propose the Drop In CEO Collective that could jump start you to the right track in 50 minutes or less. Time is valuable and leveraging tools to give you back time and reduce stress is an investment in yourself that you should consider. We all want to see The Sun Will Come Up Tomorrow!

Message me if you’re interested in the Drop In Collective or click here for your exclusive invite.  

Let me know; I’d love to support you. 

Until then, I wish you much success-Deb

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On the way to work I got a flat tire. Nothing special, it’s happened to all of us! The unfortunate thing was the people who installed it completed a transaction and got paid for putting on a new tire. However, they never drove it around to assure the seal was intact and the vehicle was safe. As a consumer, I want the assurance that I don’t have to worry about the flat tire happening. While driving at high speed, all of a sudden my tire pressure alert came on and showed it dropped from 35 to 20 and ultimately to 6. I was rescued by AAA and got my tire repaired by my tire dealer who said it is possible there was dirt that enabled a leak and a loss of pressure. They added bead seal and assured me after pumping it back up, it was safe.

The problem with this situation is the service provider was seeking a result – install a tire and get paid. For the consumer, I wanted Peace of Mind; knowing my vehicle was safe and the service provider had assured the workmanship was sound and validation the car would work in the end application. A big fail from a consumer perspective.

Yet the same pattern exists for C-Suite leaders; getting the results and claiming success. I propose to you that C-Suite leaders who seek results are in reality in pursuit of Peace of Mind; knowing they can sleep at night and won’t get that late night call.

Peace of Mind is a state of being for which you know you, your team and the consumer is cared for. It’s not a number, but when you do the right things and see the consumer happy, you know you have Peace of Mind.

I felt very dissatisfied after the transaction with the tire repair place and I have my fingers crossed each time I get into my car. However, this story is meant to inspire those leaders who seek results and then realize there was a better way of helping their teams to perform at the highest level based on purpose and elevating individual performance.

I would love to give a copy of my book The CEOs Compass: Your Guide to Get Back on Track to the tire repair place so they can assure their customers Peace of Mind. If you don’t want to be “That Person” who is only seeking results and truly understands that pursuing Pease of Mind is a better use of their time, consider a copy of the book to help you get there with The CEO’s Compass. 

If you would like to discuss more your situation and how Peace of Mind will get you to a different place because you’re stuck and don’t know how to get back on track, please reach out to me. I can be your compass and guide.

-Deb Coviello

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