On the way to work I got a flat tire. Nothing special, it’s happened to all of us! The unfortunate thing was the people who installed it completed a transaction and got paid for putting on a new tire. However, they never drove it around to assure the seal was intact and the vehicle was safe. As a consumer, I want the assurance that I don’t have to worry about the flat tire happening. While driving at high speed, all of a sudden my tire pressure alert came on and showed it dropped from 35 to 20 and ultimately to 6. I was rescued by AAA and got my tire repaired by my tire dealer who said it is possible there was dirt that enabled a leak and a loss of pressure. They added bead seal and assured me after pumping it back up, it was safe.
The problem with this situation is the service provider was seeking a result – install a tire and get paid. For the consumer, I wanted Peace of Mind; knowing my vehicle was safe and the service provider had assured the workmanship was sound and validation the car would work in the end application. A big fail from a consumer perspective.
Yet the same pattern exists for C-Suite leaders; getting the results and claiming success. I propose to you that C-Suite leaders who seek results are in reality in pursuit of Peace of Mind; knowing they can sleep at night and won’t get that late night call.
Peace of Mind is a state of being for which you know you, your team and the consumer is cared for. It’s not a number, but when you do the right things and see the consumer happy, you know you have Peace of Mind.
I felt very dissatisfied after the transaction with the tire repair place and I have my fingers crossed each time I get into my car. However, this story is meant to inspire those leaders who seek results and then realize there was a better way of helping their teams to perform at the highest level based on purpose and elevating individual performance.
I would love to give a copy of my book The CEOs Compass: Your Guide to Get Back on Track to the tire repair place so they can assure their customers Peace of Mind. If you don’t want to be “That Person” who is only seeking results and truly understands that pursuing Pease of Mind is a better use of their time, consider a copy of the book to help you get there with The CEO’s Compass.
If you would like to discuss more your situation and how Peace of Mind will get you to a different place because you’re stuck and don’t know how to get back on track, please reach out to me. I can be your compass and guide.