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Dropinceo > Blog > 2022 > July

Being the optimist that I am, I like to focus on the positive vs. the “pain” or “crisis” of the moment. And while sensationalism “sells” I always felt a pit in my stomach when having to market my capabilities to the crisis that leaders are feeling. What if we elevated the Opportunistic Leaders who embrace every challenge they are faced with as an opportunity to stand out and make a difference in their businesses and in the people they lead? I love partnering with these leaders and these are their stories:  

Invest when others are retreating

A leader needs to see the opportunity to invest in the business, invest in your brand messaging and invest in people development. This CEO that I know (and I might add myself as well) has invested heavily in having the right people in their business. They know that when others are retreating and cutting back their budgets, these leaders see the writing on the wall and choose to spend money to secure a front position when the economy opens up. They call these leaders “crazy” or “poor business leaders,” however, by not investing consistently, they will actually spend more money in the long run. 

The same philosophy goes for career advancement; the best time to look for a job is when you don’t need one. Same for business loans; when cash flow is good, this is the best time to secure loans. No one wants to lend you money when you don’t have it. So I ask you, do you follow the pack and retract or invest in the opportunity?

Focus on your core competencies and outsource the rest

Outsourcing can look very different for every organization, but fractional leadership and professional services that compliment your core competencies are always the most effective. Mid-size companies try to do without a resource for as long as possible before they’re in crisis and then have to pay more to get back on track. Gone are the days of trying to do it yourself or having internal resources for every functional area. Why not have highly experienced fractional leadership when you need it and at the rate you need it? 

For example, you may not need a full time Quality Leader, but when there is a need to grow the capability in that area, bring in someone for the time you need them. It may look like a large short term expense, but a savvy leader sees the cost benefit of not having a full time resource year round. One such client only brought me in when they needed several 3 month projects. They saved a significant amount of money, but received high value results in return. It was only when the business grew significantly did they finally evolve the role into a full-time position. 

When supplies are scarce and money is tight, invest in people development

People development may seem counterintuitive when the business is stressed and people are working long hours. But investing shows the team that leadership still care enough to allocate time for development. These are the times where people need to be agile, learn new skills in order to manage the complexity. Think about the capability of your people once you come out of challenging times if they manage difficult situations and you’ve developed their competencies at the same time. Investing sets your business up to thrive during the challenges. Your people will serve you better because you invested in them.

One such leader I worked with saw an opportunity to invest in the problem-solving capability of their people. They realized that time is their most precious commodity and if they could help their people solve problems more effectively, they’d get time back to do the work needed to expand the business. When the training was done, the capability was realized and also the teams came together as one; the greater outcome of investing in their development. 

Do you have the courage to be the Opportunist in your organization? 

One of the hardest things for a leader to do is to have the courage to do something that may be unpopular. What I find is that we’ve not given them the framework to influence others. I’ve shared this framework many times, as it’s my best tool to help you get what you need to invest in the future:

  • Describe the current state and the gap
  • Show how the trend is increasing or decreasing
  • Make the proposal for the change needed to close the gap
  • Describe the opportunity of making the change or the risk of doing nothing
  • Show the result or impact it will have on the organization

When we practice these skills, you become the leader others will follow by seeing the opportunity and influencing the change needed for long term success.

If you need more convincing that this is a better approach to being an Opportunistic Leader, Harvard Business Review discusses the Tactics of Strategic Opportunism which you may find interesting (originally written in 1987.) My recent blog post about What Peanut Butter Can Tell You About Your Business also shares about pressure testing systems to avoid a crisis. 

My wish is for every C-Suite Leader of today and tomorrow to navigate their careers with confidence. If this insight was helpful, share this article with others. If you have a unique challenge and wish to have a complementary conversation, please reach out to me

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When I see my daughter texting her friends, I would often say, “why not pick up the phone?” To that question, she would share with me it’s a group chat and far more efficient to organize their evening plans. Who can argue that technology can be an asset to help with productivity and communication? However, when I reflect on workplace culture and breakdowns in communication such as “I sent you an email,” or “they haven’t responded yet to me in Slack,” I wonder if technology is an asset or detriment to progress and efficiency? 

Recently, I stopped doing Zoom video calls for my networking; deferring to a lesser form of communication; the ancient telephone! I find by eliminating the visual distraction, I can more deeply focus on the words and intonation of the words exchanged to deeply understand the person and try to connect with them. My advice to you is to consider this old school way of communication. 

On a side note, if you are one of the many that I’ve recently spoken to by phone about your career journey, both opportunities & challenges, I can’t wait to bring your insights into my podcast and my “C-Suite Moments” as we kick off each episode!

…and now back to another story: 

In my last corporate job, I remember receiving emails from the sales team about how frustrated our customers were about quality and also the lack of responsiveness from the plant managers to their concerns. To that, I would pick up the phone, address their concerns and proceed with setting up a regular 1-2-1 schedule to build a collaborative relationship. They were sincerely appreciative of my approach as others would hide behind emails and texts rather than to confront adversity head on and resolve issues in real time.

Don’t get me wrong, technology is a time savings and highly effective in a culture where the team already has a high performing work ethic. But for teams that have not established trust and respect for one another technology, in my opinion, will be the demise of the community and result in more inefficiency.

If this sounds familiar and would you like to change the trend, here are a few suggestions: 

  • Be the change you want to see in others. Others will model your behavior. Stop with the technology and meet face-to-face or pick up the phone. If your colleague is in another country, WhatsApp is a great tool to also converse.
  • Use the rule of three. If there are more than three electronic exchanges (email, text, slack, chat) and the issue is not resolved or clear, meet face-to-face or pick up the phone!
  • Conquer confrontation. If you’re afraid to confront a difficult person for which technology has been a buffer to adversity, meet face to face or pick up the phone. At times like this, there is no better time to learn new skills to close gaps in understanding or reaching goals. My Drop In C-Suite Academy & 1-2-1 Coaching help you to manage challenging topics such as this.

When technology is doing more harm than good, resulting in inefficiencies and creating more division, it’s time to stop with technology and find ways of connecting with humanity. 

If you need more convincing, Business Insider shares additional insights about 9 Subtle Ways Technology is Making Humanity Worse. I also discuss in almost every chapter of The CEO’s Compass: that human connectivity and development is at the core of every change you need to get back on track. I’ve learned that once you build connections with people, then the use of technology can be an asset to exponentially create value. This too, can be evolved with support of a guide through my leadership and competency development offers. 

My wish is for every C-Suite Leader of today and tomorrow to navigate their careers with confidence. If this insight was helpful, share this article with others. If you have a unique challenge and wish to have a complementary conversation, please reach out to me

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Your time is valuable, so I wanted to share a few quick links so I can be of service:

P.S. C-Suite Academy enrollment is now open. This experience starts August 22nd, but enrollment ends August 15th. Message me for more information.

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It pains me to see talented people succumb to the challenges of dynamic work environments without a support system. I was once one of those people for which there was no support in my environment except my poor husband who listened for hours.  I know everyone reading this article knows at least 1 or 2 people who are distressed and need some level of emotional support. However, leaders don’t always see the signs. If not dealt with early, they become potentially performance issues as shared by my recent podcast guest Anthony Casablanca.

The early signs may manifest in the individual: 

  • Pulling away from engaging
  • Having low or no energy or
  • Having unexplained delays or deflection

I implore you to not turn away and say it’s not your problem, because we rise and fall together. One weak link may not affect you today, but perhaps tomorrow when the person does not show up for work… ever.

Emotional support is becoming a conversation to have at the table and not behind closed doors. If you can help your team with their emotional support, more than likely a few individuals will highly benefit from simply starting the conversation. It all starts with you as a leader simply asking how people are feeling. Ask deep open ended questions about what challenges are they having and what is the impact. I often find that with increasing pressures, people don’t have good prioritization skills. In my article How to make better decisions we give our team better tools to prioritize their work and navigate complexity with confidence. 

If you see that the team collectively is in need of support, there is good advice from Brittney-Nichole Connor-Savarda, editor of in Emotional Intelligence Magazine and also a past guest on my podcast, The Drop In CEO. She shares insights from the work of Laurence Lee in How to Release Built-up Emotional Energy  we need to engage in more: 

  • Physical activity, like running, going to the gym, dancing, etc.
  • Creative release, like writing, painting, playing, or listening to music.
  • Time in nature: nature walks, grounding, time outside
  • Surrounding yourself with positive people
  • Meditation or prayer

Consider these leadership changes to get people more emotionally engaged vs. drained:

  • Change the work environment for a meeting to standing in a new location or taking walks while meeting.
  • Do something creative like having fidget toys or arts & crafts for people to use during ideation sessions. 
  • Consider changing the environment of where you meet 
  • Bring in guest speakers 
  • Engage people in thinking time before starting some meeting with a question prompt. 

My wish is for every C-Suite Leader of today and tomorrow to navigate their careers with confidence. If this insight was helpful, share this article with others. If you have a unique challenge and wish to have a complimentary conversation, please reach out to me

Your time is valuable, so I wanted to share a few quick links so I can be of service:

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P.S. The C-Suite Academy enrollment is now open. This experience starts August 22nd. Enrollment ends August 15th. Message me for more information.

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I wish I had someone give me advice about the importance of networking within your team and close circle. Some people just seem to have a knack for this; you see them joking and swapping stories about cookouts they attended or chatting about a recent sporting event. You watch this and wish you could do that, but shy away because it feels awkward. Not only am I talking about myself and you if you’ve ever experienced this, but I’m also speaking to the leaders who see this competency gap in their people.

What are you doing to provide feedback in a way that is positive and shows the value of networking? It is the difference between a team that simply gets results vs. a high performing team that fulfills a purpose and leaves an impact. 

Fast Company speaks to the benefits of internal networking:

“When you continually network with other employees within your company, you’re building relationships, establishing rapport, and cultivating a mutual trust and respect that will enable higher productivity and a better overall work experience.”

I learned later that it takes a concerted effort to 1) choose to network, 2) decide how and who to network with, 3) actually doing it, 4) and being clear about the outcome you want to achieve. 

I remember going to a networking event feeling quite awkward, but went in with the mindset that I would work the room and by the end give out 3 business cards. With that intention, I gave out 2 business cards and was later asked to join the board because I had the right presence and the way I spoke, they felt I would be a great leader. This worked well for me, but was guess work. I had no formula for successfully building a network.

We need to set an example for ourselves and the team to practice building this competency so it becomes natural. I wrote an article â€śHow to be a Memorable Networker” . In it, I provide a step by step process on how to start a conversation with emphasis on asking well placed questions, listening and showing the other person you heard them. It is the foundation of building relationships.

I remember spending time with our sales team and hearing the complaints from customers and how we were not meeting their expectations. While solving the customer’s issue was important, the greater opportunity was building a trusting relationship with the sales person; letting them know we heard them. With that approach, future conversations went from a colleague who may rant about poor performance to one of collaboration and how do we make the customer right. This is the value of internal networking. 

Zig Zigler once said, “You can have everything in life you want if you will just help enough other people get what they want.” 

When we spend time building this competency that enables better relationships, the individual and the team can achieve higher levels of performance. People need to focus on building competencies as leading indicators of success. When people hone these competencies, the performance and results will come. 

While I’ve shared the importance of it, we now need to encourage it in ourselves and the people in our circle. Ask a colleague to go for a walk with you, join you for coffee, invite them over for a barbecue, go to lunch, set up a 1-2-1 and just set aside time to get to know each other and not always about work. These actions are simple to do, but it starts with your mindset, your intention and the willingness to try it. With all new competencies it takes practice until it becomes a skill. Are you ready to invest in this new skill? 

If this insight was helpful, share this article with others. If you have a unique challenge and wish to have a complementary conversation, please reach out to me. I love helping C-Suite leaders of today and tomorrow reach their career goals. 

Your time is valuable, so I wanted to share a few quick links so I can be of service:

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