Our Archive

Blog Archives

Dropinceo > Blog > Test

Leadership Through Crisis Can Cause More Chaos

When sales are down or complaints are up and leaders are given an urgent mandate to turn things around, often they make things worse in the process of trying to do good. Sound familiar?

Yes, there are power points that describe Why there is a sense of urgency, but behaviors such as rapid firing emails and assigning owners in such a short amount of time to show something is being done shows a lack of discipline.

In the process, you have disrupted the organization without consideration of current workload of the tapped resources and you’ve elevated the emotions of those you need to focus on the issue at hand.

What should have been taken care of all along because the issue is most like not a surprise. The waiting to pull the trigger and realize that things are going bad fast should elevate a different set of behaviors in an organization.

So I suggest leaders take a stern look at themselves and ask could the crisis could have been avoided. Also, could you have approached the crisis that you caused a bit differently?

Navigating with calm is the key to chaos management

Now, I could have called this crisis management, but there’s a distinction that I need to make. The drop in sales or the increase in complaints is the crisis that was caused due to lack of earlier action. The effect is amplified because you’ve imparted chaos on top of crisis, making what you are doing less effective.

Is there a better way?

As a leader, you are paid well and have the responsibility to instill confidence in the direction and in the people you lead. Bring them along in conversation so the engagement is two way vs. top down. When people are part of the conversation, their level of understanding is much deeper, you lessen the emotional whiplash and you share the action plan collectively.

Top down directives are the worse way to wear your team out in the process. You may prevail through the crisis and the chaos you created, but your team will think twice if they want to stay in such an environment.

Is this a real scenario that I’ve lived through? Yup! Too many times, so the issue needed to be raised.

While I wrote this in a tone directed to you, it was intentional to get your attention.

If you are one of those leaders, let me partner with you on a calm approach to mitigate crisis and instill confidence without the chaos.

If you know someone who is behaving this way, you have some tools to provide kind feedback to change their approach.

If you are someone who has experienced such an event, you are wiser now because when you are faced with a crisis, you can navigate with confidence and be the leader others will follow.

If you want to vent because of a bad experience, let’s talk. I’m a great listening partner and in the process, you learn the secrets of the C-Suite and become the next “CEO”.

Until we speak, be well

-Deb

Read More

‘We were afraid you would be like most other consultants…’

I’m laughing inside as a recent client of mine commented during our debrief, ‘We were afraid you would be like most other consultants…’ to which I am grateful I was excluded from that demographic!

As the Drop In CEO, I don’t come in to cause chaos, but to take a business through the crisis scale from Crisis->Chaos->Control->Continuous Improvement->Competitive Advantage, while elevating their team’s capabilities for a lasting impact.

Then I wonder why so may (not all) consulting experiences leave a bad taste in ones’ mouth? Don’t blame it on the consultant; they were just doing their job. Could it be how they were introduced to the organization and how they were deployed? It goes to leadership practiced that could be responsible for the havoc they cause an organization. It could be how we set the expectation for what we want consultants to do. Is it to achieve a business transaction and / or is it to bring people along for a change? Again, go ask leadership what the expectation should be.

To avoid creating chaos for you, I’m offering a few tips to help you navigate the changing landscape for you and your team:

Ask what do we hope to achieve?

If we want to implement a new system for better efficiency, that is the wrong answer. A better outcome statement may be: want to help our people realize efficiency gains while making they’re lives easier. With a better outcome in mind, the consultants might create a workstream that engages the people in how best to deploy the new platform. Simply deploying a new platform will bring an organization to a screeching halt if the people don’t realize the gains.

How do we prepare the team for a consultant?

Often, they show up on your doorstep with little notice leaving a very awkward moment when the consultant starts reaching out to people. Your team does not have context nor know their role in the change you are hoping for. Leadership needs to communicate in advance why is the change needed, how the change will impact them and how they consultant will engage with them. Oh, most important during this period is to let people know how much their valued and maintain constant communications. An information void will damage what you are trying to achieve.

Find the right consultant; they’re not all created equal.

I propose you find someone who becomes integrated into the day to day operations of your business and is seen as a business partner. When they become one with your team while on a mission, people will trust the resources more and move as one. When you hire someone that promises a result and then complains how the team is not supporting the work, you may have mis-represented what you wanted from the consultant. It always goes back to leadership to set the expectations. Some consultants are just think tanks and want to give you their expertise and simply execute. They are note as interested in working with the teams from a change management perspective. The want to get in and get out. You then have to determine if you have the capacity for change management or do you want to hire someone that has both the technical and change experience?

The choice is yours. If the consultant fails at the outcome, you may want to look inside and see what it was you asked for.

Shameless plug here, I’m the Drop In CEO and I drop into organizations and partner with you to assess what is needed in the changing landscape and also elevate the people in the process. I love that work and would love to be “that consultant” who is memorable.

Read More

How a chance encounter can change the trajectory of your career.

How often do you take a chance to reach out to someone you don’t know for the pure join of getting to know someone?

Even more important is how deeply do you ask questions and listen to the wisdom they may share with you?

I ask this because forming human connections is the antithesis of networking which can be quite superficial.

Sound familiar? Read on…

I took a chance to speak to a quality professional and they took a chance on me to share their story.

While I was listening to both their backstory, a piece of wisdom came from them that I’d never heard before. They shared that in an organization where compliance requirements need to be met, they set that as their “Ceiling”. Their philosophy is to set the compliance requirement as the “Basement”.

Organizations who only seek to meet compliance requirements will forever be in a place of just seeking results and never take advantage of the power of compliance and how in the end it builds confidence in your customers to buy your products or services.

Organizations who see the compliance requirement as the “Basement” and seek to achieve a higher level of performance are ultimately rewarded with your customers dollars and achieve sustainable peace of mind.

It’s a monumental mindset shift when it comes to true leadership and I ask you to ponder this point. Are you a leader that seeks to simply meet requirements or use them as a platform for achieving excellence?

Because you took a chance to read this article and apply it to your situation, might I / we have changed the trajectory of your career?

I’d love to hear your successes or the battle scares you received while leveraging this wisdom.

I’m forever grateful I took a risk to get to know someone on a deeper level. They were excited I found value in their words and allowed me to share them with my community.

If you have a story or want to form deeper connections as part of building a valuable network, reach out to me and let’s talk.

Be well-Deb

Read More

How Networking is an Investment in Elevating Humanity

I took a chance and reached out to a CEO of a company with an invitation to get to know who they were as a person and what did they do to leave a legacy. What unfolded was 45 minutes of realizing what an amazing human I found and someone who was so aligned with my values and leadership style. I can’t wait to get them onto my podcast for you to meet them, but until then here are a few things we can learn:

Take a chance and just say “Hi and I want to learn more about you!”.

I reach out to 100-200 people per week just to connect with humanity. Unfortunately, there is so much transactional outreach, people are numb to entertaining a real conversation. I persevere for the few that are willing to say yes! For those who have met me, I think you will agree that I’m sincerely interested in learning about you and also imparting some kind of value during that time. No transaction, but real human connection. I take a chance on humanity and it has rewarded me in people I can help and even those who come onto the podcast.

Be present and seek the outcome of building a relationship.

I’m sorry, but networking groups who advocate for “closing the deal” and get 2-3 referrals or push “how can you help” makes the encounter transactional and puts too much pressure on people. What we are truly after is building relationships that if you’re patient can turn into trust and possible collaboration. I made this mistake early on in my networking days and since being more intentional about relationships, the transactions come in the form of a collaboration or commitment of support. Play the long game and don’t be fooled by the guru’s that promise 10x inbound calls or 10x your Linkedin or YouTube following.

Treat those as you want to be treated.

If you are lucky to arrange a networking call, lead by seeking to learn about the other person. This is no time to download your CV/Resume because you revert to the transaction vs. the outcome of building a relationship. When people see you are sincerely curious about them and asking follow up questions, you build trust. Naturally the person will reciprocate and ask about you; ensuring you lead with who you are as a person and then what do you do to be in service to others. When you treat others with respect, it will come back and further deepening the relationship that is part of humanity.

I leave you with one last thought that while Humanity has evolved to be fast paced, divisive at times and we lose sight of what really matters, we need to depend on each other to survive as a race. Connect with others, seek to build deep bonds and help the collective survive what can feel like impossible times. Networking if we do it right can be the key to survival in business, careers and even family and community.

Focus on what really matters. The Human race depends on it.

If you like this article, please share with others so we can inspire others to reach their fullest potential.

Be well-Deb

Read More

How Mirrorless Leaders Never Realize Their True Value…

I might sound like a broken record, but time and time again when I meet someone new or perhaps an old colleague who has reconnected, I see them in ways that they cannot see themselves. This is what I call Mirrorless Leadership; when they think they know their value, but can’t really see their true self.

It’s like being the picture of someone else’s narrative. They sound like they’re a leader and their doing leader-like things, but it sounds like an empty recording of what others are saying about themselves. It contains nothing unique and can quickly fade until people don’t really know you.

I will also say that if you’ve been fortunate to have a 360 review of your performance or received actionable feedback, sure you can change your mindset and behaviors, but it’s only a partial mirror. The problem with this is people are measuring you against their expectations for which the bar may be too high or it’s the wrong bar.

Infrequently do people listen to you and find the nuggets of value that you bring to people and your environment. When we can see our unique gifts, it opens up our eyes to greater possibilities and builds confidence in yourself. If we don’t have a mirror, we accept the judgement of others who are not seeing us, but simply telling us what they expect.

So how do we solve this?

Find a trusted partner and do the following:

  • Start sharing with them what gets you excited; tell a few stories.
  • What are the the things that you’re most proud of?
  • How have you helped people either at work, in your family or community?
  • Where have you made an impact and people have thanked you?
  • What environments stifle your creativity?
  • What have you done differently that has changed the lives of others?
  • What frustrates you about your current situation and what would you like to do to change it?

That trusted partner becomes your mirror and if they have the gift of deep listening and can reframe what it is that makes you unique, you start to see yourself differently and regain your confidence to move in the direction you decide.

Sure, I’m offering you a bit of coaching right now and I hope you can go away and do this yourself or find a partner who can work with you. But if you don’t have a support system, let me be your mirror and help see yourself for who you really are.

Until we meet, I wish you well and much success!-Deb

Can I be of further support to you? Could my interview skills help to elevate your impact by providing you an opportunity to share your insights to realize your true value?  Message me for some potential offers that can elevate your impact. Remember my first 30 minutes with you is complimentary because I want to provide you immediate value. If you would like more, I’d be pleased to extend to you these offers:

  • Reinvent Yourself offer: So many of you have asked how did I reinvent myself. Give me an hour with you and I’ll help you to find your value proposition and evolve your 30 second elevator pitch.
  • Promote Yourself: Recorded interview to obtain valuable content to share on social mediaĀ or use for applying for a new position.
  • Guest on the Drop In CEO Podcast: with numerous assets to promote your brand
  • Message yourself: Help you to find what you stand for and key messaging for when you show up for a presentation or other communications. Two (2) sessions to elevate your impact offered at
  • SponsorĀ the Drop In CEO Podcast: and gain valuable reach for 4 months.

10% of all proceeds from these offers go into the Drop In CEO Scholarship Fund for Reinventing individuals who cannot afford to Reinvent their Career and a Resume Makeover.  Thank you in advance for your support

Read More

The Networking Conundrum: Warding off unwanted connections and those that will pay dividends.

We’re bombarded on Linkedin and Email with people offering services for pain points we don’t have; we become numb to all people knocking on our door.

The result of all this noise is most people ignore or close the door on everything when in fact you might be hurting your career by not building a network.

The other thing I see wrong is we’re so isolated by our career and other activities, we don’t invest in a network. So many of the people I’ve met soon realize that is their demise when they need a network to further their career opportunities.

My advice to you is to find a way to triage the unwanted messages you get and delete those. The rest of the ones that seem like real humans, be open to vetting them if they’re open to just getting to know each other and schedule those conversations. More importantly, if it’s an old colleague who you were on good terms on, most definitely open the door and let them in.

Just yesterday, I had a conversation from someone I worked with over 15 years ago and it was like we never stopped talking. The conversation flowed and the experience was rewarding. Whether we connect again or not, it was memorable and that is enough.

Another person was brave enough to accept my invitation to connect; someone in my field and I was curious about them. The conversation was amazing and I am pleased to have found my next inspirational leader to drop in on my podcast. I never would have found such talent unless a) I was curious and sent the invite and b) the individual being open to networking and unknown possibilities.

Oh, and one other piece of advice… never burn a bridge.

Sometimes we leave bad cultures or bosses and leave behind people. Nurture those relationships too. I have found career and business opportunities from people that reconnect with me after 5-10 years. These have been some of the best opportunities I’ve experienced.

Be open to receiving new invites, be proactive in seeking new connections and always nurture the ones from the past. This is your networking capitol at work and your best in vestment in your future.

If you haven’t figured it out, I’m a huge proponent of networking. After being in business over 5 years, this has been one of the pillars of staying viable.

If we have not met, this is an open invitation to connect and form real human connection.

If you enjoy my content, please consider signing up for my weekly newsletter for more insights and resources to support your career.

Until we meet, I wish you well and much success! – Deb

Read More

How to Lean Into Your Leadership Legacy

Marketing Strategies are broken because they lean into your pain points and tell you how they can fix you.

How many people out there are saying you are great and how can I help you to be greater?

Not many I bet you!

Marketing guru’s create a narrative that you’re broken and when people adopt that, it’s a tool to get you to buy services you don’t need.

What would it look like to lean into your leadership greatness to leave a legacy?

How many people are out there to help you on this journey to greatness?

Sure, there are publicists and media relations people that say you can promote yourself to get into the spotlight, but that’s not for everyone.

I propose you can do all of this yourself to leave a lasting impact and here’s how:

Get your thought leadership out to a broader audience!

You have what it already takes to be a thought leader and impact more people you can image. Consider taking your purpose, your talking points and leadership insights to more speaking events. Consider a podcast or even writing a book. It builds your credibility and your reach can be so much greater. You already have leadership figured out. Why waste it by not sharing it with others.

Mentorship is a gift!

If you prefer more intimate conversations to inspire people, consider mentorship or even better yet, start a program where you work. It doesn’t take much to set it up and with a simple structure, you can impact people on a deeper level. By the way, if you’ve had a mentor in the past, make sure you reach back out to them to let them know their impact. Giving the gift of mentorship one person at a time can leave a lasting impact for this and future generations of leaders.

Build a powerful network!

Connection is what humanity is about and we survive as a civilization because of our connection with other humans. By investing time in building not just vanity metrics, but deep connections, we build a set of advocates for what we stand for. They have your back when you need support, but they can also amplify your brand and personal to others who have not met you yet. Take advantage of building a powerful network as part of leaving your legacy. The worse time to build a network is when you’re out of work and need it. Build it during good times and they’ll have your back when the time is right.

In about 2 minutes, I’ve suggested ways to lean into your leadership legacy because you’re already great. I hope you can use some of these tips as you think about your future and the impact you want to make. If this was helpful, let me know. If you know of another great leader who might benefit from this, please share this article with them.

If I can be in service to you and you want to add me to your network, let’s talk and see how we can make you even greater!

If you want to learn more, I recently was on a Linkedin Live on 16 April where you can hear the full conversation on this topic. It will also be a future Podcast & YouTube episode for you to share with others.

Until we meet, I wish you well and much success!

-Deb

Read More

How to Manage the Mental Mayhem of Delayed Responses

The recruiter is not calling you back.

The job opportunity is put on hold.

The manager is out of office.

The client is not responding to your proposal.

The list goes on and on for which there is a growing trend of Mental Mayhem plaguing professionals today trying to navigate their next opportunity. We don’t prepare professionals for these challenges and instead they fester over what “is not” happening vs. what “is” happening.

I call this Mental Mayhem because as professionals we are results driven with heroic skills to “get things done”. When it’s out of our control, nothing we do can force something to happen. And there lies the Mental Mayhem when nothing we do seems to work.

I’m going through the same challenge right now for which my coach inspired an A HA moment in me that may help you as well.

When we think about what we cannot effect, think about everything you did up until this point to reach a point where the world is saying “No”. You took control of your situation, researched the opportunity, composed an email or set up a call and engaged in healthy dialog or interaction that appeared to be going in the right direction. When you hit a wall and nothing has happen, I propose to you that actually something did happen and it’s up to you to decide what to do next.

Given the world is saying “No”, you have a choice. You can continue to bang on that door and waste energy or quickly pivot, leverage what you learned and pursue another direction. Gone are the days that you should feel victim to circumstances, but quickly take these events and move on… quickly.

Had you not done all that work to get to this point you may not have tested your value, updated your resume or made 2-3 connections in the meantime. You have moved the needle and like my coach said; celebrate the wins that got you to this point in time. It’s not the actual result, but it’s about the journey.

As we speak, I’ve had no-shows to meetings, I’ve re-opened doors that I thought I should shut and, I’ve shut doors that looked promising, but my gut said they were not. Each day we have a choice to move forward or sideways, but never feel stuck or retract.

That is my thought for you to Manage Mental Mayhem. If there is a delayed response to something you are pursuing, pursue those things in your control. It’s a healthy state of being and will serve you well while navigating the obstacles of delayed responses.

What Mental Mayhem have you had to Manage? I’d love to know. When you share, you inspire others.

Be well-Deb

Read More

How Consuming Too Much Content Kills Creativity

Inspired by my recent podcast interview with Michael P. Bourque who guest hosted for me, he posed the question about how do I disconnect from my work. I shared with him moments in time where I had to stop consuming so much information such as the Media, Books and Podcasts in order to enable my own thoughts to flow out and be the Creative I once was. Stay with me as I share a story of being lost and discovered my true self…

I left my corporate job November 2018 and entered into the holiday season with my family for which we enjoyed time together and also theater. While waiting for our show to start, we went to a museum across the street where I then stood in front of a wall with bright lights and had this picture taken of me. My body was in the shadows; looking dark and a bit sad. The other side of my image was lit up by bright lights; a common theme I experienced many times over during my transition period. Bright lights showed up everywhere for me and each time I would tear up because of the beauty and inspiration for creativity. Then it came to me, the name of my business would be Illumination Partners, LLC.

I was still lost, but new I wanted to take my craft from corporate to small and medium size businesses as a consultant. I pounded the pavement like any new entrepreneur seeking that silver bullet to land clients. I consumed books, podcasts and all types of resources to learn what the guru’s advise in order to realize exponential success. I was overwhelmed by the information and went into a flurry of activity of “doing” and was not thinking for myself. Thankfully through some strategic networking, I landed three gigs in my first 6 months and through I had this consulting gig nailed.

I soon ran out of work because I learned the hard way you need to be constantly doing business development in order to keep a pipeline. I was left with minimal savings and had to dig into other was of financing my business. It was a rough time, but instead of consuming more “how to” resources, I immersed myself in creating content. It was therapeutic for me to create and it gave me great joy letting my ideas flow out of me.

I started to create my own content on #linkedin in both video and written format. I found my voice and soon I had followers. I started to reach out for speaking events for which I created my 7P framework for leaders and presented at the ASQ world conference. While it was not a Ted Talk, I was finding I had something to say on a greater stage. I thought long and hard what was it I was creating. After many hours of thinking and doodling, The CEO’s Compass was born and my book released in August of 2021.

I am now in a similar place with a “Big Dream” and I’m working very hard to figure out how to achieve it. I’m not reading books or podcasts, but leveraging my vast network to figure out how I’m going to get there; letting my ideas flow out and hoping one of them will take shape to achieve “Big Dream”. This is only possible if I stop consuming too much information. I’m smart, resourceful and able to figure things out. I’ve done it before and will do it again.

So I turn to you and ask how much information do you consume? Do you pride yourself in combining a workout and listening to your favorite podcast. Are you inspired by the sense of accomplishment and consuming the content? Possibly, you’ll get entertainment value or a few actionable tips. Are you regurgitating other peoples ideas instead of your own? When was the last time you simply existed in silence and your own thoughts? Did some new idea… a crazy idea come through that you quickly dismissed?

You’re doing yourself a disservice when you don’t allow your own ideas to flow out. You need to be in service to your mind and soul and let the ideas come out. Only then can you assess them and potentially take action. Having never experienced your creativity, you may never realize your full potential.

I share my story with you because so many of you exist to complete tasks with a few short term goals you achieve. Think bigger! Consume less content and allow your own ideas become a reality. Succumbing to the barrage of content consumption will kill creativity and you will simply exist and never leave a legacy. The choice is yours….

Read More