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I remember sitting in monthly leadership meetings feeling insecure because I didn’t fully understand the financial numbers. I had technical training as the head of quality, but lacked the financial education to be an active participant.

Knowing I had this knowledge gap, I proceeded to sign up for “Finance for the non-finance professional”, aka “Finance for Dummies”. I came away with a few tips to improve my understanding, but still lacked the financial savvy to ask good questions or highlight risks & opportunities.

I struggled for a few more years until I was approached by the head of operations to help quality leaders be able to be more influential by translating risk & opportunity into calls for action in the language of business.

While sitting over coffee with an experienced consultant we discussed this topic and how I still felt like a dummy. He then said everything boils down to “Top line growth”, “EBITA – or profitability”, and “Cash on Hand” and that was it! Those were the only three lines on the P&L I needed to know. If I could translate the work I did to direct impact on the business, then I have found the keys to financial acumen.

Check in with your employees to find the gaps and pair them with the resources they need. No one should have to feel like a dummy!

And if you want to know how I got through not only this challenge and hundreds of other challenges and transformed who I was, please connect with me at https://dropinceo.com/contact and lets continue the conversation or email me at [email protected]

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10 years ago I was in a meeting with my boss and corporate quality leaders to discuss the hiring of a new quality engineer that would replace me as I moved into a new role in the organization. The leaders were discussing the qualifications that were needed for this role and I was not in alignment with the direction they were taking. I spoke up and said “Isn’t this an Operations role and not a Corporate Quality role?” In the next moments, the absolute silence felt like an eternity. I don’t remember how the conversation ended, but I knew I spoke up and it was not taken well. 

Some time later, my boss called me into his office and told me “You shouldn’t have said that”. What I don’t remember is any coaching I got about what would have been a better approach, because I didn’t get any. I can only remember the moment of devastation – “You shouldn’t have said that”. Whatever happened during the meeting where I spoke up and the follow up meeting was a blur, but hearing nothing and then getting admonished had an impact for many years. I stopped speaking up and voicing my opinion and played safe. 

I ultimately left that organization because they were no longer supporting my growth to impact on a greater scale and found it in another company. The new company allowed me to take risks, show my technical potential and grow my essential skills. 

How can we change the trend for both the individual and the leaders who are not prepared to manage these situations and are causing more devastation?

For the individual, I offer you these thoughts:

  1. Start regular 1-2-1’s with your manager and include a) Immediate topics to align on, b) Mid term topics to align on approaches to projects, c) Long term topics to evolve your leadership and technical skills. Some organizations don’t have a formal program, but you can manage “up” and take control of your career
  2. Find a mentor or business coach. The mentor is a long term relationship that will ask you questions to help you through your challenges & opportunities. A coach will help you on short term topics to build a new skill. You should decide on what you need to take control of your career

For the business leader and your team:

  1. Ask yourself if you have the capacity or capability to serve your team and elevate their technical and essential skills. Are you having regular 1-2-1’s with them? If not, have you ever considered a partner who can work with you to build the skills you need in your team
  2. Ask yourself honestly if you have the skills on your team that will sustain your business through rapid change or will this be what holds you back? Do you know who to turn to, to help with this?
  3. Do you have people on your team who were high performers and who are now disengaged or behaving differently and don’t know what to do or ignore? Are their lost skills and lost voices in your organization that may now hinder your business?

High Performing individuals can do amazing things for your organization, but they must be supported with a long-term vision for growth. If you’ve ever had an idea met with silence, you know the feeling of being swallowed by uncertainty. As a leader, all it takes is a single voice to break that silence and restore confidence.

For more information, please reach out to me at https://dropinceo.com/contact or [email protected]

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Let me start by saying is I don’t have all the answers. However, I see a huge gap in Leadership to have the awareness, infrastructure or processes to ensure your High Performers are nurtured and return value to your business before it’s too late. This doesn’t mean every leader needs to be a mentor to their team, but have some of the skills and the support system to align their High Performers with skilled people who know how to keep them engaged and returning on your investments. So my thoughts are shared with you, the Leader to open my mind to what you can’t see and as a starting point to change the way we approach business and the human assets needed to grow and sustain your business.

  1. High Performers are Hungry for Direction, but you don’t see it or don’t know how to manage it. They are your top performers, they’re constantly asking for feedback on what to Start, Stop or Continue and they’re asking for more work as a means to hopefully be recognized and promoted. What I’m seeing from the multitude of people I’m mentoring is a) the people who are in charge of their career are NOT giving them the hard feedback of what needs to change to be Visible, Respected & Valued, b) the people in charge of their career lack the skills in being able to give them feedback and c) there is no one else to turn to in the organization due to a lack of investment in developing the High Performers. Does this sound familiar? Can you honestly ask yourself if this is important, have you thought about it or do you see the impact this can have on your business? I know I have as your people have been coming to me for what your leaders are not providing.
  2. High Performers are Losing their Confidence and are second guessing their value and on the verge of becoming Average. Do you see this as well? When they come on board you see such promise, but over time, new direction, new leadership or environment your High Performers are not performing. Even more disturbing are the leaders who again lack the ability to provide feedback about what should start, stop or continue to give them something to think about to improve. These High Performers start to disengage and Leaders (if I can call them leaders) wonder what has changed and stop investing in them, further fueling the loss on their investment. These High Performers with time will either fade to average or they leave you for new opportunities. I know this because that has happened to me and when I did leave, the company was surprised and did not realize I was seeking higher challenges, impact and to be visible & respected again.
  3. High Performers go outside of your organization for Mentoring and Guidance because you don’t provide it. This is a positive reflection on the individual due to a Growth Mindset and Vision for their own future. It’s also a negative for the organization because now they’re getting an external perspective from someone who cares. The return to their current leadership who cannot show that caring approach and further reduces their respect for who they work for. The hope is with the mentoring they soon gain the essential skills needed to be Visible and Respected and are back on track for their High Performance Results and hopefully recognition.

Your people are coming to me to mentor them and for that I’m grateful to meet so many great humans. I’m hopeful I can leave a lasting impact on their self esteem and ultimately their personal and career asperations. I’m busy scaling my efforts to bring forth my leadership insights to them to help them become more self aware of their strengths, weakness and passions. I’m working with them to treat feedback as a gift and broaden their perspective on how they show up. I’m providing them the tools for more impactful communications and messaging so they are heard and they show up as leaders to make a difference. The impact of my ability to jumpstart their self awareness and esteem to make a difference in your organization is my gift to your High Performers and to you.

So knowing there is a Leadership Gap in your organization to service your future leaders, what are you going to do about it? Your people are speaking volumes and you’re not hearing it, but I do. I offer my Podcast The Drop in CEO podcast where I provide Insights and Inspirations from Industry Leaders. Shouldn’t that be you? I provide Leadership Tips via Linkedin and Weekly Live Talk Media to bring insights to your High Performers. I also have a Human Centric Leadership Academy that over 6 weeks gives your High Performers the tools they need to be Visible and Respected, but why not you? If this resonates with you and you acknowledge this Leadership Gap, let’s talk because I want to partner with you to preserve your investments. Please know I sincerely care about your High Potentials and I want them to realize their greatest impact personally and professionally. Won’t you join me?

I leave you with this final thought… If you you don’t bridge this Leadership Gap, your High Performers will.

Deborah A. Coviello

Founder of Illumination Partners and the Drop in CEO

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In my journey to learn more about running a business I hear that you need two different mindsets to be successful. I’m told you need the CEO who is the visionary who will pull the organization forward. In support of that notion, you need a COO who will manage the process to assure accountability and results in day to day operations. Both are critical for long term sustainability, and you won’t often find both talents in a single individual. As organizations grow, the owner tries to do both; but often falls short on one side or the other until additional talent is brought in with the missing skills and capacity to fulfill the business strategy. As a child I always questioning everything. As an adult I continue to challenge these assumptions and simply ask why can this not be in a single person and still be successful?

I’m inspired to write this piece because yesterday I was asked by a colleague which aspect of the business I prefer and I found it a curious question. My years of training in Operations spawned my initial response of enjoying the execution of tasks to achieve results. Short term rests satisfies instant gratification as I’m sure all of you can relate to that. However, my soul is filled when I endeavor in the creative space and explore possibilities; often referred to as the “Shiny Penny Syndrome”. These two worlds of the CEO (visionary) and COO (execution) live in harmony as I build my business and the two roles fill all aspects of my purpose.

Is it possible to do both roles successfully? Does it require different types of personality types to excel in each to elevate the organization? As I build my business, I’ve enlisted the skills of resources that build capacity & capability in both my CEO and COO offices. So as I question these assumptions, I’ve come to the conclusion that successful businesses must survive with the CEO & COO embedded in one individual and here’s why…

The CEO says “why not” and the COO says “it’s possible if we do ‘X'”.

The CEO says “I see us changing the industry” and the COO says “it will cost you ‘Y’ and you need ‘Z’ resources”.

The CEO says “I want to create a better tomorrow” and the COO says “while you dream, let me go back to making money”.

If the CEO did not have the COO, dreams could not be created.

If the COO did not have the CEO, the business would become extinct over time.

When you combine both vision and operations into a single person, isn’t that what you want in a leader? In a business owner? Why not create a single mindset that evaluates both toward a common goal? If you have talent around you in both domains, you should be able to lead with the CEO & COO mindsets.

I bring this up not to delve into the details & challenges of why this is not possible. I bring this up to make you think about what you’ve been told and why it is not successful. I ask you to think about how it is possible to have both mindsets; and become the model leader of tomorrow. Isn’t vision & operations simply the characteristics of a Leader? And thus was created the CLO, Chief Leadership Officer.

If you’d like to engage in a conversation about this topic or to learn more about my consulting, leadership academy or the podcast, please connect with me at [email protected] or my website at dropinceo.com/contact.

-Deb Coviello

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Dear Business owner or VP of Operations,

We’ve not met yet, but let me introduce myself; I’m Deb Coviello Founder of Illumination Partners and I simply wanted to reach out to you to learn more about you. I find when I get to know you first; out of that we learn what excites you, what is your business, your amazing past and what are you most proud of. I love to hear these stories and simply build meaningful relationships with you. It’s because I’ve worked in so many of these similar businesses that I know both challenges and aspirations and I’d simply love to be your partner.

You see, when you share with me your business aspirations such as market growth, achieving a Quality or Food Safety Certification or simply elevating the impact of your Quality Organization, I have that expertise. I can also be a Drop in Quality Leader helping you during a time of leadership change or challenges and provide you peace of mind that I know what to do. All of this I can provide to you while you focus on the areas that leverage your passion and strengths.

I can also simply be a sounding board to frame what the future looks like. I’ve been told by numerous colleagues I’m tremendous at active listening and the ability to reframe what you said into a strategic outcome that opens up your mindset. I’ve become that business partner that not only takes care of your short term business challenges, but I have a way of bringing out the best in you to a strategy that compliments your business growth.

So having said all of this, the next step is for us to connect. I offer you my email [email protected] or LinkedIn or you can contact me via my website https://dropinceo.com/contact and we can start a conversation. I sell nothing, but I do extend you this offer: Peace of Mind. If Peace of Mind is what you aspire to, then let’s continue the conversation.

Be well and be safe

Deborah A. Coviello (Deb)

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This week I had the good fortune of traveling to a client to help on-board new talent as well as accelerate a strategic Quality Initiative and I’ve gained some amazing insights. One professional was ready for my visit and full of questions, taking copious notes and re-framing what they heard in order to absorb my input. The other professional was fully engaged in our meetings and very collaborative; but something was missing. When I reflect on the feeling I had from these two individuals I saw one had a fire inside and the other was a low simmer. So what’s a leader to do when we are tasked with elevating both individuals?

There’s only so many hours in the day or energy to expend and while we can push both individuals, I’d prefer to invest my time in the High Performer. During our time, I was “dripping” insights from my Human-Centric Leadership course and they were an absolute sponge. This is the kind of person who has arrived at a place of self awareness to up their game and the perspective that they were presented with an expert and taking full advantage of it. The other leader while enthusiastic, was waiting for me to provide the tools and insights in order to execute the project. That is my job and I’ll do it with all my experience and passion, but the leader was not showing any depth of self awareness that either develop new skills or to improve existing skills. In both these situations, I’ll serve, but at a different level.

I share this story with you because I want to raise your awareness to these High Performers who need so much more in order to elevate them, but lack the support structure within their organization. The person who was pulling all my knowledge reports to the person who did not have the same level of self awareness and maturity to grow their skills. That can be a problem for many professionals for which I provide several solutions.

My podcast The Drop in CEO provides Insights and Inspiration from Industry Leaders

The Human Centric Leadership course is a 6 week course launching shortly; we received tremendous feedback from our pilot students – please contact me so we can determine if this is the right course for you; space is limited.

If you are a Leaders who has a team of High Performers but you simply don’t have the capacity to elevate them, let’s discuss a custom approach for you to Elevate your team. I‘m also having a webinar on July 21st and again on July 28th to share more about the impact of this offer.

I’m passionate about investing in our future leaders, accelerating their impact and leaving a legacy.

Will you join me?

Be well-Deb

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As a Thought Leader who communicates discipline and accountability; quite frankly I’m embarrassed. My love for writing started out as a daily ritual when I started my business, then it went to once a week and now I don’t make time to post my own thoughts. Now one could argue I post a significant amount of content via The Drop in CEO Podcast and I regularly post on my LinkedIn Feed. However, I realized I was getting caught up in the Social Media Frenzy of posting “Consistently” vs. posting for myself. I don’t chastise myself, but as a growth mindset leader, I reflect on where I went off my path and renew my belief in writing for myself and getting back on the path that is meaningful to myself.

So what is your path that you have started on? Have come to a place where you don’t recognize yourself or you had well intended goals but at mid-year, you’re not on track? Do you move to a place of disappointment in your self or do you see it as a positive opportunity to reflect and get back on track; or even better adjust your compass? You have choices and depending on how you feel about yourself, you can set you up for failure or as I like to focus on; your successes for the rest of 2020.

Here’s another story that I’d like to share with you and I hope it inspires you to propel forward with your goals.

Up until I started my own business, I had poor decision logic when it comes to whats important or urgent. I would always take on the tasks that were easy and I could check the box, but lost my way to complete some of the harder tasks; probably because they didn’t excite.. At the end of the day, I didn’t get a good performance review and while it didn’t feel good, it was what I needed to get me back on the path. I checked the box on all the things I didn’t get done and was meeting expectations again, but I didn’t feel like I was on the right path. I no longer was satisfied with checking the box, but sought more meaningful work. So I changed course, left my job and started my own business.

So going off course is sometimes a good thing as it gives you information to decide if you need to get back on the course or take a different path. I share my story as one that hopefully inspires you. If you are a high performance professional who is seeking insights & inspiration and mentoring to achieve your goals, please reach out to me for a free consultation. We have our leadership academy that is going live in August and this may be the place for you to help you to stay on the path or take a different one to achieve fulfilling work.

Be well and I wish all of you amazing success and thank you for following the Drop in CEO; may all of you be CEO’s of your own destiny!

-Deb

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You’re a talented young professional who up until this point was a high performer and moving through the organization like a superstar. Then this happens; it all stops. You’re frustrated with what worked in the past no longer works now. You find the people dynamics are more challenging than the work you are doing. You start to doubt your capability and lose some confidence. You stop taking risks or sharing new ideas and start to feel frustrated. At this point, you either fall in line with simply doing the work, or a spark inside of you is telling you that you need a change, but not sure what to do.

I’ve seen this pattern time and time again and some of you are lucky enough to find a new opportunity and renewed joy in your work. For others, it simply is not possible at this time and you seek guidance from peers or managers and find it’s simply not there. You may have performance reviews or 1-2-1’s where you may take an assessment or go out for training in hopes you’ll raise your awareness or find a new skill; but seldom is there the support to evolve your performance.

There are multiple areas that at this juncture in your career you need to assess:

Me: What do I know about myself and what are my Strengths, Weaknesses, Opportunities or Threats. What am I really good at and have a strong passion for, but I’m not leveraging that in my current role. What can I do to bridge the gap, take action and hold yourself accountable.

Them: Understanding the people around you is probably your biggest challenge, but going deep into understanding what makes them tick can be invaluable to connect with them and be able to do work with and through others.

Us: Even trickier than understanding yourself, the people in your work environment, but is the dynamics of then working together through situations. This process takes a higher level set of skills for which mentoring is needed; but seldom available.

So what is the solution for which is probably common sense to you, but are not share where to find the guidance for such skill development? It’s unfortunate to say most of this is reserved for executive leadership or in a few organizations, reserved for a select few High Performers with focus development and mentorship.

This under served market can gain so much momentum if we provide a framework to take you through the skills and provide mentoring to elevate your performance. It is this market that Illumination Partners sincerely cares about and we think we can provide some simple tools to get you started. Here are a few things to start you on your journey:

1) What are those mindsets that you have about yourself, your value, your skills and abilities and what you are capable of.

2) Which one of these are limiting beliefs and ask yourself why and what holds you back.

3) Prioritize the limiting beliefs and which one or two you want to change. Identify the action you will need to take to close the gap to what you want,

4) Take action, practice with someone to help you make the change,

5) create a tool that will help you practice the new skill and make it stick.

If you need more help or guidance or wish to learn more about our New 6 week course that is in pilot, but want to get in on the next round, please connect us on our Contact Page.

Until we connect, I wish you success in your career and hope these few tips were helpful.

Deb Coviello, Founder of Illumination Partners and The Drop in CEO.

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When you adjust the lens through which you see yourself, others and the collective team, everything comes into focus and your career will move forward. Now that doesn’t mean you need to get a new eyeglass prescription, but it does require you to look at things differently in order to elevate your already amazing Intrapreneurial skills. You are the future of what it takes to lead others in business, but you’ve reached a point where you’re challenged and overwhelmed to get ahead.

For you, I write this piece because I see so much of myself in you as I moved through my career. I followed the path of “getting the job” and ascending to get the next great job and while on the surface satisfying, upon reflection it was simply a grind. I have seen so many high performing professionals hit a wall and then they don’t know what to do next. It is in this moment that these high performers come to a place of self awareness that the need to do something different, they’re busy writing down their goals and getting ready to sign up for their MBA or certification in the hope that they’ll get ahead. Perhaps they will try working harder to push their way through, but only to be met with more frustration. These are noble pursuits and definitely part of your growing portfolio, but not what’s going to get you ahead.

It comes down to three essential areas to focus on in your new awareness and skills development that we need to get you on the road to your greatness.

Me– You need to work on your mindset and limiting beliefs that hold you back. I find this is where I spend 2-3 sessions with people I mentor to reveal what is holding them back. It is during your self discovery we need to break down the choices you have in how you see your self, make changes and develop habits to act in a way that serves you.

Them – You often start with looking at others through a lens of being difficult, not playing by the rules or having some kind of power over situations or yourself. This actually is about understanding what makes other people tick and seeing them through a different lens in order to better understand others and how you interact with them. This shifts your mindset from one where you perceive others don’t play by the rules to truly understanding them and interfacing with them differently.

We – Once you see yourself and others through a different lens of performance, you need to develop the skills to elevate the collective group to achieve the goals and that takes another set of development skills about interactions with others, having challenging conversations and opening the doors to continual feedback.

So where do you sign up to gain these essential skills? Well, the problem is it doesn’t exist in one place. We often send our high potentials to different courses to focus on one skill vs. in the context of Me, Them and We. We may assign this person a mentor, but without a structure broken down into focusing on you, then others and then the collective performance of the team. Having seen such a gap in business to support High Potential Intrapreneurs, I’ve designed such a course and we’re going into production soon to bring it to you.

If you have any interest in this and want to get into our early offering, please go to our contact page. and let’s talk.

Until we meet, I wish you great success and if you want to learn more from industry experts, please listen to the Drop in CEO podcast.

Be well- Deb

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How to build a business based on delivering a lasting impact.

I never went to school to learn business, but the journey of creating a business for the last 16 months has taught me important lessons about creating a lasting impact with clients. The most important lesson I learned was simply to be myself, to listen with empathy, listen some more and only once I felt I understood my client, do I offer my thoughts that give them peace of mind. I also realized that to start a business, I didn’t need content or a list of services to get started. If I had no clients, all the services were meaningless. So, I started my business based on having conversations and building meaningful relationships.

I talk about peace of mind at length because it is the outcome of connecting with a client emotionally and giving them the assurance that I will take care of them. That is only build on a foundation of trust, confidence and true understanding of their needs and finding a way to apply my technical skills to give them what they want. My favorite clients know that my skills can be found anywhere in Quality & Operational Excellence; they’re a dime a dozen. But to find a partner that takes the time to know them and can paint a picture of the outcome we want to achieve, that’s what I provide to my clients. They know that if I need technical expertise beyond my skills I’ll find it, I’ll anticipate their needs and provide proposals and in the event of a situation, they know I’ll take care of it and keep them informed. A partnership is one where you have their back and they can depend on you now and in the future.

What I have described is the experience I’ve provided to past and current clients, but this next message is for the client who has not done work with me yet. I see a lot of you in my network and beyond, but we simply have not had an opportunity to work together. Until then, I continue to share my thoughts on business & personal development in my content because I care about you and am seeking to build impact before we have had a conversation. That’s what the Drop in CEO brand is about; it’s an experience that you can trust and be confident that we’ll take care of you and leave a lasting impact.

And so turning my thoughts to those who want to go into business or a new direction, I ask you what holds you back? Do you have a belief you don’t have the skills? If you think in the context of building a business, you might be right and you shouldn’t start. However, if you think in the context of connecting with people and leaving a lasting impact as your true north, you actually have all the skills you need to move forward. Think about it; are you delivering a business to your clients or a lasting impact and partnership? Start with the client first and how you serve them, be confident in who you are that you can leave a lasting impact and the rest will come.

Deborah A. Coviello

Founder of Illumination Partners, LLC

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