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How To Change Conflict to a Conversation for Alignment

I avoid conflict like the plague. I grew up as a child having to manage through psychologically unsafe environments from school, community, home and ultimately my work environment. And while I leveraged my superpower to maintain peace, build consensus to be politically correct, it became a weakness when it comes to having Conversations for Alignment.

A close person to me recently said they really want to know what I think for which I briefly unleashed my position on a controversial topics. What ensued was a very positive conversation to bridge the gap between how I was feeling with the person and reaching a new level of understanding. How often do you avoid conflict in your various environments? For leaders, we don’t often have the capability or framework to guide us for which I dedicate this article to you.

Insight: I have developed a conversation map that moves us through a process that ultimately moves a conversation forward to actionable steps for both parties in this tool I offer in my Drop In Collective sessions:

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It moves the conversation from establishing a base for agreement, factually state the gap, seek to understand why there is a gap and agree to take action to close the gap. This is a skill that can easily be honed with practice on someone before going into a real situation.

 In real life: I had a conflict with a peer on a significant quality issue for which I needed their leadership to support their issue, but until then they remained silent. When we met and agreed the quality issue was serious, I soon learned that in previous experience, they never had to bring forth their leadership on such topics; they were handled by a different function. Once I understood the reason for the gap, we set actions and agreed how we would support each other going forward.

I was very nervous going into this situation because I was frustrated and also needed to preserve the relationship as part of a greater outcome. I’m pleased to share that we maintained good relations and from that point forward, I frequently had conversations for alignment and we continually moved forward together. 

Impact: That day, we solved a critical business issue, but we ultimately achieved a better working relationship. Always start from visualizing what we want the ultimate outcome to be. From there we engineer in the tactical steps towards that goal vs. simply the gap at hand. It results in a better long term result. Potential Actions: Do you have a “conflict” for which you need to move forward a conversation? Can you use this tool to help the situation. Can you try it on a friendly person to practice building this new skill? Try it out on someone who you need to close a gap and message me back how it went. I always love to learn what works and if you have an enhancement, let’s build a new tool together!

 Challenge: Does your team struggle with this skill? Can you take this tool and teach them and coach them to get better results. Remember time is money and if you have to keep jumping in, it keeps you from the purposeful work. Do you not have the capacity right now to help your team? Consider leveraging me to do a 30 minute complimentary “lunch & learn” for you to elevate the skills on your team. Message me if interested! 

Wishing you well and continued success!

–Deb Coviello

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How to be the leadership voice for those who do not have one

How to be the leadership voice for those who do not have one

While traveling with my son in Germany, we happened upon the Berlin wall for which numerous artists articulated messages such as the one I am sharing now. When I look at this artwork, I see so many voices trying to be heard and those fading off in the distance who no longer have a voice. As I ponder the meaning for me, I am grateful for my ancestors who came to the US from Austria, Czechoslovakia and Russia seeking opportunity for which I realize a better life.

I often wonder if my fierce independence is the culmination of all the DNA from those who took a risk and were driven for success. I also think of those who don’t have the confidence or opportunity to be heard. That is why much of my passion is to help elevate those who have lost their voice.  It’s in my DNA and why I share these thoughts with you. 

Insight: Be the leadership voice for those who do not have one.

Context: Whether you are already a people leader or simply an individual contributor, do you truly see those around you whose voice is not heard? Are there people that are scribbling notes in a meeting, looking down as you pass them or rush off after a meeting hoping no one will ask them a question. Think about those people and ask yourself if they need someone; possibly you to be there to listen to and potentially be their voice to elevate them? 

Impact: By simply being in tune with the people in your environment, you may see someone that because you asked them what they were thinking, you may awake them to use their voice. You can also hear their stories and elevate their thoughts if you have the access and communication skills to advocate. By being in service to just one person, their unheard or faded voice can be front and center; forever changing the trajectory of that person’s life. 

In real life: Reverting back to my son who is serving in the military, I asked him over dinner if he enjoyed his work and why. He responded that he loves his work because 1) he loves his country, 2) he dislikes bullies and 3) he wants to protect those who cannot protect themselves. As a mother, my heart is filled with joy seeing him mature, values driven and living a purposeful life. As he seeks to help those who cannot help themselves, could you do the same for others? 

Potential Actions:

  • Have coffee with a peer who is silent in your meetings and ask them how they felt and if given the opportunity, what is their opinion or how would they approach the situation. Ask permission if you could call on them at the next meeting and ask them to share their idea. Sometimes they like being called on vs. raising their voice for risk of not being heard and respected.
  • If you are quite and need to be heard, could you float your idea with a colleague? Then when you present your idea, your colleague jumps in and supports you. It’s a great way to build confidence in your own voice
  • Leaders need to set a precedence that they expect to hear everyone’s voice. Even if a person does not have a unique view, they can agree or disagree and present their reasons. You may need to set the expectation that every voice is important and to facilitate that expectation. In the process you build confidence because everyone is expected to contribute to the conversation. 

Challenge: Look back at the image and reflect on what you see and how you feel. I felt inspiration to share how leaders need to be the voice to elevate others. Through your experiences, you may feel a different message coming through to you from the artist. How does it make you feel? I’d love to know! I love the intellectual stimulation due to the interpretive nature and the ability to create new pathways in our brain. (yes, I’m a bit of a geek!) 

Need more help?

  • Send me a note with your situation and let’s talk through how to evolve your approach.
  • Want to connect as part of a collective, consider The Drop In Collective offered on October 24 & October 25th where a team can help you navigate your unique situations with confidence. See below for more details.

… and here are some more resources for you: 

Powerful words for influence is a popular webinar that I’ve given many times. I’m sharing access with you to pick up some additional tips to elevate your influence! 

The Drop In CEO podcast, my blog and my book, The CEO’s Compass can be great resources for you to navigate challenges with confidence

If you just want to connect with me and see how I can support you in a business or personal setback, let’s have a conversation.

Wishing you well and continued success!

-Deb

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Leadership Lessons from Checkpoint Charlie

Checkpoint Charlie was the best-known Berlin Wall crossing point between East Berlin and West Berlin during the Cold War, as named by the Western Allies. Wikipedia During my visit to Europe, I was deeply moved by this location as well as the museum I toured with my son David. While today it is a photo opportunity for tourists, it was a symbol of humanitarian struggles. The museum told us of hero’s who helped those those through this crisis as well as those that never made it across. Hundreds of stories of great leadership inspired me despite immense consequences. 

Insight: Look around your circle and do you see individuals or teams in crisis? Do you become their hero to help them struggle less despite immense effort and potential risk of an undesirable outcome? 

In real life: I was mentoring someone for many, many hours in my professional organization and while the person had gained their confidence and had grown so much, their situation was dire due to a toxic culture. I could have told them to leave the organization, but they never would have discovered that for themselves. I could have walked away from the relationship despite the hours invested, but I chose to ride it out to the end. In the end, they left the organization, regained their personal self worth and are living a life full of joy and purpose.  I did not walk away, because the human element is too important to me and making an impact on one person at a time is critical to leadership. 

Impact: Time is a precious commodity for which we must spend it wisely, but picking situations where we help change the trajectory of an individual or team is a worthy investment. We have one life to live and we are in control of who we help and how we leave our legacy on humanity. 

Potential Actions:

  • Start an informal mentorship program; hone your craft and realize the impact you can make
  • Look for other areas of the business where work is not running as smoothly as yours. Reach out to those leaders and offer your services in helping that team struggle less
  • Celebrate the work of others who teach new skills, help someone who was struggling on a project sacrifices their needs for the needs of others. 

Challenge: Find your Checkpoint Charlie in your organization and develop a strategic proposal that will lessen the pain and move people through the challenge. Whether it is embraced or not, you develop the skill of assessing the big picture and providing a solution to leave your legacy. 

Need more help?

  • Send me a note with your situation and let’s talk through how to evolve your approach.
  • Framework of One: One Team, One Way, One Goal was an article I wrote about immense challenges I was facing and how I took a step back to assess the landscape and come forward with a strategy to move my work from crisis to one that had a lasting impact. 
  • Want to connect as part of a collective, consider The Drop In Collective offered on October 24 & October 25th where a team can help you navigate your unique situations with confidence. See below for more details.
  • The Drop In CEO podcast, my blog and my book, The CEO’s Compass can be great resources for you to navigate challenges with confidence
  • If you just want to connect with me and see how I can support you in a business or personal setback, let’s have a conversation.

Wishing you well and continued success!

-Deb

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Less is Better in Leadership Effectiveness

Less is Better in Leadership Effectiveness

Short and sweet, I’m here to listen and help you navigate challenges with confidence. Whether you’re a C-Suite Leader navigating business challenges or a C-Suite Leader of tomorrow seeking greater impact, I’m here to provide you insights, inspiration and resources.

During this season of reflection I’ve realized that many in my community are highly aware and open to learning new things. Many of you have prioritized time & energy so you can balance career, family & community. That is why I will simply share only my best insight with you so you can consume, reflect and apply what is relevant to your situation.

Insight: Having clarity amidst chaos gives you wisdom to guide your teams through challenges.

Context: Missing an operations objective, an irate customer, loss of business, new opportunities, resource shortages; all can cause teams to go into chaos. While it is easy to be pulled into the situation, you need to find a “pause” button for which you can take in data, listen to the information and from your experience formulate a path forward. When you do this, you give yourself time to process data, formulate a problem statement or summary and when you speak your team will know they’re understood and respected. 

Impact: When you listen more and speak less, your leadership comes through. When you take a moment to respond vs. react, you pull yourself out of the chaos and become the strong voice of reason to pull your team forward. When there is a future crisis, people will either pull you in for your leadership and / or emulate your behavior so others can navigate challenges with confidence.

In real life: I worked with a client that was having challenges and we created a strategy to move beyond the challenge. However, when we slowed things down and tried to get to the root cause of the challenge, a different strategy was revealed for which the challenge was turned into an opportunity. It came from asking questions, organizing their thoughts and finding a new solution that calmed the chaos. Does this sound like something you’ve experienced? 

Potential Actions:

  • Was there a recent crisis that you didn’t handle well for which you can regroup and move forward differently? Convene the players to get back on track
  • Is there a situation for which you’re going into to practice listening more or asking questions of others to give you time to respond with more input from others? Take notes, listen more and look at the words written down to see a theme and reframe what you heard. 
  • Think about your role as a facilitator to ask people to share their perspectives in a constructive manner? Sometimes when there are email chains that go on too long. Convene the interested parties and ask well placed questions to gain clarity and get everyone on the same page to create constructive conversations. 

Need more help?

  • Send me a note with your situation and let’s talk through how to evolve your approach.
  • Want to connect as part of a collective, consider The Drop In Collective offered on October 24 & October 25th where a team can help you navigate your unique situations with confidence. See below for more details.

… and here are some more resources for you: 

A previous client and The Drop In Collective Community asked me about a set of favorite leadership books that have helped me and I would recommend. While I’ve read many, here is a collection published recently that may be a source of inspiration. Coaching Teams and Influence

The Drop In CEO podcast, my blog and my book, The CEO’s Compass can be great resources for you to navigate challenges with confidence

If you just want to connect with me and see how I can support you in a business or personal setback, let’s have a conversation.

Wishing you well and continued success!

-Deb

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Drop In CEO Top 10 Books for Coaching Teams and Influence

More than once the community has asked for resources that I’ve found useful to creating a greater impact by elevating your skills and those of others.

Enjoy this curated list, share with others and let the authors now how you found them through The Drop In CEO community.

Drive your Career (I know the author) – Great tools to align with the people who can influence your future. Been on my podcast.

The 48 Laws of Power (given to me be a prior boss / past Navy) – Hard read, but takes you through politics and power and you find the tactics that work for you. Taught me a lot and from there I started to move up faster.

The CEO only Does Three Things – I know the author, been on my podcast. For you, it’s about setting your mindset to think like a CEO and then you’ll be perceived for those roles. 

How successful people lead ( a classic by John C. Maxwell) 

Creating the High-Performance Team – I actually taught some of this book as part of a project to build a team that worked with Pepsi. 

Team Secrets of the Navy Seals – I remember learning about a high degree of personal accountability. 

The Motivation Myth – I know the author and interviewed him. A great resource on how to motivate teams; different than traditional business. 

The Leaders Mindset – I’ve wanted to interview the author, but doesn’t respond. I will someday. Very forward thinking in leadership mindset. 

Good to Great – this is a classic. I should probably interview the author someday. This was really really good for me as I was setting up my strategy for the long game vs. short term thinking. 

The only Leaders Worth Following – I know the author and he was on my podcast. Really, really good about what makes a leader worth following. 

The Trusted Leader – I know the author and interviewed them on my podcast. Really good about trust and the making of great leaders that people will follow. 

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When you focus on your superpowers, you inspire others to find theirs…

When you focus on your superpowers, you inspire others to find theirs…

Pain point marketing can be so exhausting and if you know me, I do things differently. ?

With a passion to focus on the positive, I’m sharing a quick story to inspire you and hopefully lift others in the process.

Oh my, I am so blessed that every time, every time…did I say every time! that I step onto the Zoom stage and greet one of you in my network the first thing you say is they love my voice! I am grateful for this gift to use it as a guide to exchange content and create meaningful connections. It’s one of my superpowers and when I leaned into amplifying t I find my relationships are so much stronger. While written communications can be effective, the outcome we wish to achieve is an emotion or experience for which the voice carries it so much further. 

In the process of meeting with so many of you live, via zoom or simply through my podcast I’m starting to realize the impact it’s having on everyone. When we meet, I always listen and try to find either your value and make you aware of it. I also try to impart some value, so you are in a better place because we spent some time together.

This week, I kicked off The Drop In Collective and I was inspired by the engaging conversation. I know I shared some insight with the attendees or I simply provided a space for them to feel good about who they are and are becoming.

It’s moments like that when we take the time to focus on the process, our values and our superpowers that good things will happen. Recently during a mastermind, a colleague said as soon as they let go of results and simply focus on what felt good or gives them joy, magic started to happen. It’s a hard shift in mindset, but being the optimist… I’m riding that wave right now! I’ll let you know how it’s working!

For you, I’d love for you to pause and ponder what are your superpowers? What are those things you do so easily that when you use them, people are uplifted? Shouldn’t we be focusing more on those strengths than trying to fix what you’re not? And if you are reaching down into the organization, do you have talent that is good, but could they be great? How can you encourage them to use their superpowers to amplify their impact? Are they a good trainer? An excellent organizer? Do they have good people skills and can be put in front of a customer? 

Just think about it. My job here is to help you discover what you can do to have a greater impact directly or through elevating others. We are all part of this community to elevate the C-Suite Leaders of Today and Tomorrow Navigate Challenges with Confidence. 

What’s your superpower? I’d love to know!

Be well and much success-Deb

… and here are some more resources for you: 

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If you like this article, I have oodles of content on my blog

If you need a resource that is part self discovery and part guide, please check out my book, The CEO’s Compass: Your Guide to Get Back on Track. Share your receipt and I’ll provide a complimentary 30 minute workshop for your team on any Leadership or Continuous Improvement topic to provide value to your team.

If the book really resonated with you, I’d sincerely appreciate a book review as well!?

The Drop In CEO podcast is a great resource for insights and inspiration from industry leaders.

If you just want to connect with me and see how I can support you in a business or personal setback, let’s have a conversation.

My next Drop In Collective will be October 24th at 5:00 pm ET and October 25th, 5:00 pm PT where we assemble talented professionals from Operations, Operational Excellence /CI and Quality. We educate, elevate and collaborate on new skills, solving real issues and exchanging resources. Fast paced, high value and I’m grateful for you to join as we pilot the format until we have a viable product to expand this offer. Respond if interested and I’ll add you to the invite.

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I made a mistake and I’m grateful for your understanding…

I made a mistake and I’m grateful for your understanding…

I’m modifying my newsletter format and said in the beginning it would not be perfect as I stepped out of my comfort zone and learned a new skill.

Then, I hit the send button and forgot to check the title of my newsletter which was: TBD !

And because of that mistake, I had the highest open rate of my newsletter 47.7% vs. an average of 35%.

My mistake made an impact, perhaps curiosity, perhaps confusion and … I do ask for grace while I build my new process.

The lesson I learned from this is to focus on the process and quality vs. simply a deadline. Give myself time to learn the new skill. The other lesson I learned was I got an unexpected result of 47%. Was there something in an interesting subject line that drew your attention? That’s a good thing. When we take risks, we gain wisdom and in the process evolve our crafts.

I’m grateful for the high open rate, but I also want to be sure I’m providing you great resources and insights to help you and your teams navigate with confidence. I also ask that you think about your situation and reflect on your confidence in trying new things or encouraging the same in others. Not every risk gets you a great result, but what if you actually tried and succeeded? Think about it…you are worthy of taking a risk so why not start today!

Additional Resources 

If you like this article, I have oodles of content on my blog

If you need a resource that is part self discovery and part guide, please check out my book, The CEO’s Compass: Your Guide to Get Back on Track

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The Drop In CEO podcast is a great resource for insights and inspiration from industry leaders.

If you just want to connect with me and see how I can support you in a business or personal setback, let’s have a conversation.

I’m launching The Drop In Collective this month, a forum for professionals to provide support and collectively help solve the challenges we each have. I have two dates: September 26 at 5:00 ET & 27 and if you’re interested, reach out to me and I’ll share the zoom links.

Until we connect, I wish you well and continued success!

Be well-Deb

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Setbacks are healthy for your career and here’s why…

If you know me by now, I’m a optimist at heart. However, I like many of you am also going through some challenging times. It doesn’t feel good, but there is something inside of me that propels me to move forward and I’d like to share with you how setbacks can be healthy and help you through stronger than before.

See the future so it pulls you forward

Since the day I opened my business, I saw bright lights and a stage for me to impact more people than I could imagine. Even after creating my podcast platform, posting on LI as another platform, I still see the stage vividly. I know I’m making an impact on the people who consume my content. Perhaps I’m already there, but I still see the future vividly. Ask yourself if you can see the future. If you can’t, its a good time to pause and see if you can paint that picture and then run like heck towards it!

Listen to what people are saying you’re good at

As high performers, whenever someone says you’re “good” at something we shrug it off and say things like “that’s what they pay me for” or because we think it’s easy for us, it’s nothing special. When I speak, people say my voice is soothing and disarming. For me it is easy, but I have found my voice is my superpower and gift to bring forward. I’ve been listening to you on this platform and I’m grateful for the feedback. By listening more deeply to what people tell you, you are good at, we may bring forward on this journey that propels us faster than we ever thought. When you’re having a set back, listen to what people say to you, that you’re really good at. The setback helped you to rediscovery your gifts.

Listen to yourself

I keep wondering what I need to do differently in order to move my business and career forward. Because of a set back, we often rediscovery self doubt and wonder what needs to change. I often give advise when I’m auditing an operations to simply stand in one place and observe the activity to understand if the process is working or not. It gives you a different perspective on the world. If I stand in one place right now, the world is upside down right now and in chaos.

When I look at the value I can bring to others, I realize I don’t need to change. I simply have to wait while the world settles down and listen to myself…I have skills people need but now may not be the time. We often ignore what we say to ourselves because it doesn’t make sense. But sometimes when we take the time to pause and reflect, we are wise and should listen more to our ourselves.

Ask yourself if you truly listen? People might think you’re a little nuts talking when no one else is in the room! But think about it…you’re smart, resourceful and full of experience. The setback you’re feeling is temporary. You know this from past history you always have moved forward. This is nothing different. The gift is to take the setback and realize that 80% of what you are doing is just find and needs no changing. The 20% is a time of discovery to find out what you want to change and be more successful than before the setback.

Pro-tip: Success is not always measured financially. If you prioritize what would Peace of mind look like, you will find success factors are already in your grasp!

If you like this article, I have oodles of content on my blog

If you need a resource that is part self discovery and part guide, please check out my book, The CEO’s Compass: Your Guide to Get Back on Track

The Drop In CEO podcast is a great resource for insights and inspiration from industry leaders.

If you just want to connect with me and see how I can support you in a business or personal setback, let’s have a conversation.

I sincerely care about the C-Suite leader of today and tomorrow to navigate challenges with confidence. I’m thinking about a forum that brings leaders from Operations & Quality together to work together on challenges they’re having and elevate the collective so we don’t have to struggle as much. If you like this concept, please email me with your feedback and I’ll include you when we pilot this new opportunity.

Until then, I wish you continued success and be well-Deb

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Do You Have 30 Minutes to Invest In Your Team?

I ponder this as there are so many topics not taught in school and rarely through the journey of a C-suite leader. However, somehow they need to learn the skills to make them seen, heard and respected. I ask you the same question, how did you learn those simple tools that set you apart and were key to your success? I’ve seen leaders spend countless hours “managing” conflict because their team does not have the skills to effectively manage challenges with confidence. And yet we endure this wasteful practice vs. investing in your people to build those skills.

One such skill I teach is how to position a message for impact. So often we celebrate our subject matter experts for delivering the information we need for decision making. They’re wildly successful in their early career and then they hit a wall. As they are elevated to deliver information, they lose their confidence because we’ve failed to prepare them for delivering a message for action. When we don’t prepare them, the conversations go awry for which your rising star becomes deflated. A 30 minute coaching session in the art of delivering powerful messages for impact can be the key to their success and ultimately yours. Your conversations with your team are how to deliver the next powerful message vs. the wasted time managing someone who has lost their confidence. 

The framework is easy:

  • Deliver the data
  • Describe the trend
  • Qualify as an Opportunity or Risk
  • Quantify the Magnitude 

This will get attention and spawn conversation which is ultimately the outcome you want. It creates engagement and even if controversial, your C-Suite leader now has to learn new skills in conflict management. 

Think about your situation or perhaps someone on your team who is leading others. Do they have these challenges and yet you don’t have the time to coach them? Let me be your partner and deliver the skills you need for your team. I care so much about investing in you and your team that the first 30 minute event is complimentary. 

If there is a specific topic that your team struggles with, book some time with me so we can develop and deliver the tools your team needs for success. 

If you’d prefer to spend time with yourself first and learn some of my insights for the C-Suite Leader of Today or Tomorrow, I offer my book, The CEO’s Compass: Your Guide to Get Back on Track. It leads you on a journey of self discovery as a leader and builds that foundation first before you can take it to your situation and guide you and your team.

Looking for something a little lighter to read? Check out my other content on my website for more insights and inspiration.

Like to learn on the go? The Drop In CEO Podcast is up to 259 episodes and there is a huge amount of conversations with industry experts that is sure to inspire!

Until we connect, I wish you well and continued success!

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How to Connect with Your Front Line People to Improve Performance

I wrote The CEO’s Compass: Your Guide to Get to Back on Track as a Self Help & Roadmap for C-Suite Leaders of Today and Tomorrow. What I did not expect was it was a self help guide for myself to distill my insights. My unique value is how I partner with C-Suite Leaders to assess their landscape from Quality, Operations, and Safety perspective with the help of a Compass to get back on track. The Compass was the missing link between talented C-Suite leaders having achieved great results, but have now lost their way. Much of it is about getting back to basics about human-centric leadership. However, I didn’t always have a clear message for you, so let me take you back a bit. 

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My community since 2019 loved my content writing, but a wise colleague Karyl Eckerle shared that people did not know what I stood for nor my systems. They were confused; was I a consultant, leadership development coach or a podcaster? I was surprised by this feedback, but then I realized with all respect, Karyl was telling me that the messages had to be distilled so you know what I stand for, who I serve and how do I bring you to Peace of Mind. I’m grateful for the tough love, but it soon propelled me forward to be crystal clear about my value and who I love to work with.

While I serve numerous industries, the common denominator of who I serve is the CEO/President, VP of operations or the plant manager who is going through some kind of major transformation. More specifically; they’ve achieved great success for many years, but something has now changed; throwing them into chaos and unfortunately crisis for which they really need some external help. While the ways I help bring them back to a place of control may vary; a common theme I often see is the connectivity and confidence in leading the front line worker who is very close to your customer. I spoke at length on this during my interview with Joel Onyshuk on his podcast The Front Line Leaders podcast as well on the Drop In CEO podcast where Joel was a gracious guest full of insights. 

The magic bullet is engaging in Conversation and Collaboration so they are Confident to Confide in you. 

While recovering from a terrible cross-contamination issue resulting in loss of time, money & credibility, I found our front line workers not following the new process during an audit. While I asked in the most respectful way why not, they showed me how it was not possible to execute as written. The theoretical process that should have prevented the issue was not practical and was not written in reality. I was embarrassed to learn this and shared that with the front line worker. When I inquired what the process should be and they demonstrated what was possible, I quickly edited the process and came back with the updates to which we agreed it would work. 

I could have checked the box that the process was validated and be assured that there would be no further issue and be on my way to the next project. However, the next time I was on the shop floor, the operator pulled me aside to share another problem. They confided in me that not everyone was following the new process and trusted me with confidentiality. I thanked them for their courage to share and desire to achieve a greater outcome of compliance than simply doing their job heads down. I’m pleased to share that after gaining their confidence and fixing this issue, the flow of insight continued to flow to assure we never delivered a bad product to our customers.

Do you have a compass to guide you when you’re off track? 

I’ve connected with many of you who are reading this now to learn about you and your career journey, both successes and failures. The common theme is most of you have found a way to get back on track, but others still feel stuck. While I cannot know your frustration specifically; I’ve seen enough in my career to know that you may need something. That something may be my blog posts on my website or The Drop In CEO podcast which is free and easy to consume. 

If you need something more, I propose a copy of my book may provide additional insights to help you navigate your career with confidence. If you obtain a copy of my book and share the receipt, I will offer you a complimentary discussion to help you get back on track.   I want this to be easy to move forward with confidence. I was once (well maybe several times) off track and I wish I had a compass to guide me. I’m offering you one now to help you succeed and reach your career goals. 

Until we connect, I wish you continued success and be well-Deb

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